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Retail Customer Service Supervisor
3 months ago
Position Overview...
As a Customer Service Manager at Walmart Canada, you will have the opportunity to enhance your expertise in the retail sector. This role involves overseeing front end operations to deliver outstanding customer service, ensuring a rewarding shopping experience and fostering customer loyalty. Additionally, you will be responsible for upholding compliance with company programs and operational standards.
Key Responsibilities...
- Ensure adherence to safe work practices and emergency protocols, including safe lifting techniques, maintaining cleanliness, managing evacuations, and responding to emergency codes.
- Address customer and associate inquiries, providing support and direction as necessary.
- Supervise all Front End associates, ensuring adequate coverage, coordinating breaks, and assisting at registers as needed.
- Deliver training to associates on operational systems and company policies, including scanning accuracy, productivity standards, and safety measures.
- Manage purchase, return, and exchange transactions, assisting in error correction, providing necessary approvals, and verifying compliance with company guidelines.
- Ensure all EAS systems are operational, including monitoring cashier deactivations and handling issues appropriately.
- Prepare registers for daily opening and closing, support cashiers with change requests, and maintain front end cash levels through regular audits.
- Promote and oversee all company-sponsored programs and initiatives, including credit card services, protection plans, and discount offerings.
Minimum Requirements...
The following are the essential qualifications for this position. If none are specified, there are no minimum qualifications required.
Age - 16 or older
Preferred Qualifications...
The following are the optional preferred qualifications for this position. If none are specified, there are no preferred qualifications.
Walmart is committed to accommodating the disability-related needs of applicants and associates as mandated by law.
