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Desktop Support Specialist

2 months ago

Edmonton, Alberta, Canada 1823847 ALBERTA LTD Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at 1823847 ALBERTA LTD. As a key member of our technical support team, you will be responsible for providing expert-level support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Network Support: Provide access to computer networks, troubleshoot and resolve issues related to network connectivity, and ensure seamless communication between teams.
  • Technical Assistance: Respond to user inquiries, provide guidance on software and hardware usage, and offer training to employees to enhance their technical skills.
  • Problem-Solving: Analyze and resolve complex technical issues, document solutions, and maintain a knowledge base for future reference.
  • Collaboration: Work closely with other technical support analysts, developers, and stakeholders to identify and implement solutions to technical problems.
  • Incident Management: Manage and resolve technical incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English is the primary language of communication.
  • Work Environment: Willing to relocate and work in a fast-paced, dynamic environment.