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Bilingual Client Service Representative

2 months ago

Montreal, Quebec, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

In this role, you will be the primary point of contact for all day-to-day client-related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.

Key Responsibilities

  • Act as the primary point of contact for servicing clients and interacting with the market and other providers
  • Provide critical support for all day-to-day client-related operational issues & queries
  • Answer client inquiries as an expert in their field
  • Understand client processing and participate in virtual client teams, representing Client Operations
  • Liaise directly with other operational teams to resolve daily operational issues
  • Provide support to other internal teams as defined in SLA
  • Understand global customer expectations and satisfaction levels
  • Audit coordination and follow-up

Requirements

Must-have

  • Requires fluency in French and English to serve clients with French and English-speaking needs
  • 2+ years of relevant work experience in the financial industry
  • Client service experience
  • Proven track record in leading initiatives, managing cross-functional relationships
  • Investor service operations experience

Nice-to-have

  • University degree

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
  • Opportunity to obtain hands-on experience throughout your role
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation

Job Skills

  • Active Learning
  • Communication
  • Critical Thinking
  • Customer Follow-Ups
  • Customer Service
  • Operational Delivery
  • Phone Calls
  • Process Improvements
  • Time Management