Strategic Account Director

10 hours ago

Mississauga, Ontario, Canada MCD McKesson Canada Corporation La Corporation McKesson Canada Full time
Job Summary:

The Strategic Account Director is a senior sales role responsible for leading and developing strategic partnerships with assigned strategic customers who require McKesson Canada's Pharmaceutical distribution services.

This role will lead and manage the day-to-day customer relationship and build a partnership that consistently delivers solutions that are integrated, advantageous to the customer, and profitable to the Company.

Key Responsibilities:
  • Primary owner of customer relationships and responsible for overall customer satisfaction
  • Collaborates with customer to develop the joint business plan, based on needs assessment, alignment of priorities, joint road mapping with clear accountabilities and customer relevant score cards/metrics
  • Ensures full knowledge of account organization and establishes links between the two organizations
  • Develops, maintains, and communicates a formal account strategy and portfolio of key growth opportunities
  • Proactively assesses, clarifies, and validates customer strategic objectives (short and long term) and priorities on an ongoing basis
  • Leads on-going communication and meetings between McKesson's leadership team and the customer's senior leadership team to foster customer intimacy and ensure awareness of McKesson's range of capabilities and long-term commitment to the customer priorities
  • Represents the voice of customer to the McKesson's senior leadership team on important/urgent issues
  • Built customer intimacy with the key senior level functional areas within the strategic account
  • Achieves assigned sales/profitability objectives for the Strategic Account
  • Champions and aligns McKesson cross-functional resources (operations, supply chain, procurement) to help deliver solutions that support the delivery of the joint business plan
  • Defines McKesson Wholesale account support (projects, priorities, etc.) needed for optimal delivery of account objectives
  • Ensures comprehensive understanding of the customer distribution agreement and ensures proper execution across all relevant parts of McKesson Canada's wholesale business
  • Defines account governance model (key meetings, attendees, and cadence)
  • Provides customer with regular updates on market, regulatory environment, and leads introduction, alignment, and deployment of McKesson wholesale businesses initiatives
Requirements:
  • Bachelor's degree in relevant discipline or equivalent experience
  • 10+ years of leadership experience in Sales/Account Management within a Pharmaceutical or top tier CPG or Distribution company
  • 4+ years of progressive management/supervisory experience
Competencies:
  • Demonstrated success managing customer partnerships and building strong relationships with Senior Leaders
  • Established relationships with senior leadership of national and retail/pharmacy chains is an asset
  • Significant expertise with professional client relationship building and management
  • Ability to understand client's business and needs
  • Ability to plan and strategize at a senior level
  • Ability to influence
  • Results-based approach
  • Strong leadership skills, can lead, inspire, mentor, develop, and guide a team of professionals
  • Excellent written and oral communication
  • Excellent listening and ability to ask questions
  • Aptitude for public speaking and ability to make presentations
  • Strong organizational/time management ability
  • Strong attention to detail
  • Good Project Management; problem-solving; and analysis approach

McKesson is an equal opportunity employer.

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