Indigenous Support Specialist

2 weeks ago

Victoria, British Columbia, Canada BC First Nations Justice Council Full time
About the Role

The BC First Nations Justice Council is seeking a highly skilled and culturally sensitive Indigenous Support Specialist to join our team at the Victoria Indigenous Justice Centre. As a key member of our team, you will play a vital role in providing short-term supports to clients, connecting them with resources and services, and working collaboratively with our Elder to provide culturally safe and relevant services.

Key Responsibilities
  • Contribute to a welcoming office environment by greeting clients and maintaining a positive atmosphere.
  • Develop and maintain strong relationships with local Indigenous communities and organizations to ensure effective referrals and service delivery.
  • Ensure that Indigenous and non-Indigenous communities and service providers are aware of all services offered by the BC First Nations Justice Council.
  • Maintain connections with child, youth and family service providers, criminal justice organizations, health agencies, community housing and poverty organizations to facilitate reciprocal referrals.
  • Stay up-to-date on waitlist times, eligibility criteria, and service-specific information to benefit IJC clients.
  • Consult with and be available to other IJC staff to provide information and services to ensure timely and effective delivery of services to clients.
  • Facilitate workshops for the community, IJC staff, and/or clients to increase awareness of community social programs and services.
  • Assist with the development of client healing plans when required.
  • Provide up-to-date information on available community resources to IJC staff to assist them in meeting clients' requests for legal, social, housing, transportation, and health and wellness supports.
  • Work collaboratively with the IJC Elder to share referral information and manage organizational demands on the team.
  • Refer clients to community programs, health agencies, treatment facilities, housing agencies, and other required services.
  • Compile and maintain a comprehensive and up-to-date electronic database of community resources and services, shared across the IJC network.
  • Work closely with the BCFNJC communications department regarding promotions and event planning in the community.
  • Contribute to the collaborative approach to wrap-around services in the Indigenous Justice Centres.
  • Support colleagues and community partners in maintaining a welcoming, high-function centre.
  • Provide backup support for front desk coverage as needed.
  • Comply with BCFNJC policies and procedures, with particular attention to client confidentiality.
  • Make positive contributions to team dynamics.
Qualifications and Experience
  • Education in a related human or social service field.
  • 3+ years of relevant education and/or experience working with Indigenous or non-Indigenous social, community, or government agencies or organizations.
  • Knowledge of Indigenous cultures and an understanding of the local Indigenous cultural environment.
  • Understanding of what it means to provide a culturally safe environment for clients and co-workers.
  • Knowledge of provincial and local agencies that offer support services to Indigenous peoples.
  • Knowledge of First Nations funding agreements and programs/services offered directly by First Nation bands is an asset.
  • Proficient in Microsoft applications, including MSWord, Teams, PowerPoint, and Excel.
  • Strong organizational and file management skills.
  • Demonstrated ability to build trust and rapport.
  • Effective communication and listening skills.
  • Strong written communication skills.
  • Self-motivated with the ability to work with minimal supervision in a team-oriented setting.
  • Compassionate, caring, patient, and able to work well with others.
  • Demonstrated ability to maintain confidentiality, problem solve, and take initiative.
  • Valid BC Driver's License, the use of a vehicle, and ability to travel.

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