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Field Case Manager
2 months ago
Cencora is seeking a highly skilled and experienced Field Case Manager to join our team. As a Field Case Manager, you will be responsible for managing a portfolio of healthcare clients, providing exceptional customer service, and ensuring seamless coordination of care.
Key Responsibilities- Act as a single point of contact for healthcare clients, providing timely and effective communication and support.
- Educate healthcare professionals on various program services, ensuring they have a clear understanding of our offerings.
- Provide therapy guidelines to manage client expectations with respect to reimbursement, ensuring accurate and efficient processing.
- Consult patient charts to effectively complete necessary paperwork, ensuring timely and accurate coverage.
- Assist healthcare professionals in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation.
- Provide ongoing updates to healthcare professionals on their patients, ensuring timely and effective communication.
- Customize current program elements to meet the needs of assigned healthcare professionals, adjusting based on in-clinic and remote needs.
- Identify areas for risk and foster proactive, continued quality improvement, ensuring the highest level of care.
- Work collaboratively with other team members in various roles to coordinate the patient journey, ensuring seamless care coordination.
- Participate in scheduled meetings with healthcare professionals, ensuring effective communication and collaboration.
- Attend Continuous Medical Education events and report new activities, staying up-to-date on the latest industry developments.
- Regular travel to various healthcare offices, ensuring timely and effective communication with clients.
- Adverse Event reporting, ensuring timely and accurate reporting of any adverse events.
- Registered nurse (RN) or related degree, with equivalent transferable skills.
- Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, an asset.
- Bilingualism is an asset, particularly for the province of Quebec.
- Previous Case Manager experience, an asset.
- Basic CCPE, an asset.
- Exceptional customer service and interpersonal skills.
- Ability to manage multiple tasks and priorities at once.
- Comprehension of medical terminology.
- Strong analytical and organizational skills.
- Ability to analyze current enrollment volume by healthcare professional.
- Ability to engage with healthcare professionals and their staff as a trusted and well-informed medical counterpart.
- Excellent time management skills and sense of urgency.
- Ability to collaborate effectively with program associates.
- Ability to work autonomously in a remote setting.
- Ability to communicate effectively both orally and in writing, in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
- Detail and result-oriented.
- Ability to adapt to change and ambiguity.
- Strong computer skills and knowledge of Microsoft Office.
- Ability to attend Continuous Healthcare Education (CHE) events with healthcare professionals, which may occur outside regular business hours.
- Hold and maintain a valid, non-expired, unrestricted driver's license and possess a car.
- Adhere to Performance Standards and Procedures required by the program.
- Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
Cencora is a leading healthcare company dedicated to creating healthier futures. We are united in our responsibility to deliver exceptional care and services to our clients. As a Field Case Manager, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients.
What We OfferCencora provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
