Disability Case Manager
2 weeks ago
Job Summary
We are seeking a highly skilled Disability Case Manager to join our team at Canada Life.
About the Role
The successful candidate will be responsible for proactively managing assigned disability claims, evaluating medical information and job duties, and developing case management and return to employment plans.
Key Responsibilities
- Evaluate the extent of disability by interviewing or writing to the applicant and employer, and ongoing updates
- Conduct medical investigations by phone or in writing to the applicant, employer, physicians, and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases
- Implement return-to-work programs and negotiate with the employer
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects
- Adhere to service level agreements associated with policy holder claims
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims
Requirements
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, Massage Therapist, or any other regulated health care field
- Experience or training in one of the following areas: disability insurance, life and health insurance, or human resources
- Strong interpersonal skills and excellent listening skills
- Strong planning, organizational, and multi-tasking skills and ability to work with different priorities and timelines
- Solution-oriented and known to be a decision-maker
- Excellent communication skills and an interest in customer service
- Fluency in French and English, both oral and written, an asset
- Consent to a criminal background check at Canada Life's expense
What We Offer
- An extensive and renowned training program to provide you with all the necessary tools to be successful in this position
- Career Opportunity Advancement
- Competitive salary and bonus based on experience
- $2000 education reimbursement per year
- Excellent Benefits
- Competitive Pension plan and Life Insurance Plans
- Advantageous Share Ownership Program
- Our Disability Management offices are centrally located with easy access to public transportation
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