Disability Case Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Disability Case Manager to join our team at Canada Life. As a Disability Case Manager, you will play a critical role in the proactive management of assigned disability claims, ensuring timely and professional service to our clients and their employees.
Key Responsibilities
- Proactively manage assigned disability claims, including STD, LTD, and Life Waiver, by evaluating medical information and job duties.
- Evaluate the extent of disability through interviews or written communications with applicants, employers, physicians, and other medical service providers.
- Conduct medical investigations by phone or in writing to gather necessary information.
- Write letters to inform all affected parties of decisions regarding disability cases.
- Implement return-to-work programs and negotiate with employers.
- Evaluate health care coordination programs and rehabilitation programs to ensure positive effects.
- Adhere to service level agreements associated with policy holder claims.
- Respond to telephone inquiries from applicants, physicians, lawyers, and other stakeholders regarding claim assessments.
Requirements
- Bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, or a related field.
- Experience or training in disability insurance, life and health insurance, or human resources is an asset.
- Strong interpersonal skills, excellent listening skills, and the ability to work with different priorities and timelines.
- Solution-oriented and a decision-maker with excellent communication skills and a customer service focus.
- Fluency in French and English, both oral and written, is an asset.
- Consent to a criminal background check at Canada Life's expense.
About Canada Life
Canada Life is a leading provider of insurance, wealth management, and benefits solutions. We are committed to delivering exceptional service and support to our clients and employees.
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