Patient Experience Measurement Leader

2 months ago


Burnaby, British Columbia, Canada PHSA Full time

PHSA is seeking a dedicated Patient Experience Measurement Leader to join our team in Burnaby, BC.

In this role, you will play a crucial part in improving quality and safety within mental health and substance use services.

Responsibilities:

  • Lead the development, implementation, and evaluation of patient experience activities.
  • Oversee the patient experience measurement strategy.
  • Collaborate with stakeholders to ensure objectives are met.
  • Provide education on patient-centered care principles.
  • Manage project budgets and deliverables.

Qualifications:

  • Master's Degree in a related health field.
  • Minimum of 5 years of experience in a health-related leadership role.
  • Strong program evaluation and research skills.
  • Excellent communication and negotiation abilities.
  • Commitment to continuous improvement.
  • Knowledge of patient experience and family-centered care practices.


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