Community Health Development Specialist

2 months ago

Burnaby, British Columbia, Canada PHSA Full time

Job Summary

The Patient Experience Leader will play a key role in developing and implementing patient experience activities across the continuum, working closely with regional mental health, substance use, and correctional health centers, health authorities, and primary care providers.

Key Responsibilities

  • Lead the development, implementation, and evaluation of patient experience activities, determining priorities and objectives to promote evidence-informed approaches for patient experience and capacity building within the community.
  • Provide planning, management, and oversight of the patient experience measurement strategy.
  • Work with the Director and BCMHSUS staff to ensure patient experience initiatives meet established objectives and outcomes.
  • Provide leadership and education on principles of patient experience and person- and family-centered care with health professionals and leaders across BCMHSUS.
  • Provide overall project management for assigned projects, including project planning, monitoring of project budgets and deliverables, and staff supervision.
  • Develop proposals, funding partnerships, and business cases in line with the Program's agendas and priorities.

Requirements

  • A Master's Degree in a related health field and a minimum of five years' experience as a manager, coordinator, or leader in a health-related field developing community-based health programs.
  • Ability to travel locally, provincially, and nationally, with suitable efficient transportation.

Preferred Qualifications

  • Demonstrated strong program evaluation and research skills and experience in a leadership position.
  • Effective planning and communication skills.
  • Strong negotiation, mediation, and facilitation skills.
  • Demonstrated commitment to change and process management.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Knowledge of current and emerging evidence-based practice in standards and guidelines, continuing education, and adult learning principles.
  • Experience in patient experience, patient and family-centered care, and measurement.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

What We Offer

  • A comprehensive benefits package, including a municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

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