Client Retention Advisor
4 weeks ago
If you are seeking an opportunity with one of Canada's rapidly expanding organizations, goeasy Ltd. is the ideal choice. Acknowledged as one of North America's Most Engaged Workplaces, we are committed to attracting top talent to our workforce.
easyhome stands as Canada's premier lease-to-own provider, dedicated to assisting everyday Canadians in achieving their personal and financial aspirations by offering affordable home goods through flexible payment options.
As a Customer Retention Specialist, your role will be pivotal in enhancing store revenues by overseeing customer accounts and managing overdue payments, while also educating and empowering clients to reach their financial objectives through credit building.
No prior experience? We provide comprehensive training programs to equip you with the necessary skills for success.
What We Offer
Our benefits and perks package extends beyond your base salary:
- Financial
- Monthly incentive programs
- RRSP and Employee Share Purchase Plan matching
- Health & Lifestyle
- Comprehensive healthcare coverage, including Mental Health services and on-demand virtual healthcare
- 5 personal days, company-sponsored volunteer days, Sundays off, and a paid birthday off, in addition to vacation days
- Perks
- Perkopolis employee discount program
- Employee discounts on furniture, electronics, and appliances
- easyloans – access to loans at reduced interest rates for employees
- Tuition Assistance Program
- Recognition
- Opportunities for monthly, quarterly, and annual awards
- Leadership development initiatives – over 70% internal promotion rate
- Deliver exceptional customer sales experiences by engaging and welcoming clients in person, via phone, and through email
- Exhibit compassion and empathy towards our customers by understanding their circumstances and providing tailored solutions
- Clearly communicate the terms and conditions of our financial products and how we can assist them in achieving their goals
- Support retail operations by managing customer accounts, collection activities, and maintaining store merchandising
- Provide top-tier service during the delivery of our products to customers' residences
- Oversee accounts receivables by tracking overdue accounts weekly
- A skilled communicator who is focused on both people and results, eager to drive sales and enhance customer satisfaction
- Compassionate and operates with integrity in every transaction, genuinely caring for our customers
- Possess a full class driver's license with a clean driving record
- Ability to lift over 50 pounds and manage large home goods is advantageous
- Capable of passing background checks (criminal, employment)
- Some experience in a customer-facing role is preferred
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