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In-Room Dining Manager

2 months ago

Banff, Alberta, Canada AccorHotel Full time
Job Title: In-Room Dining Manager

Are you a seasoned hospitality professional looking for a new challenge? We're seeking an experienced In-Room Dining Manager to join our team at AccorHotel.

Job Summary

The In-Room Dining Manager is responsible for overseeing the daily operations of In-Room Dining, Rimrock Café, and Mini Bar services. This includes ensuring seamless service delivery, managing budgets, leading a team of 15-20 colleagues, and maintaining accurate documentation.

Key Responsibilities
  • Oversee daily operations of IRD, Café, and Mini Bar, ensuring exceptional service delivery
  • Develop and manage the monthly budget for the department's food & beverage product and labour, tracking expenses and adhering to financial targets
  • Lead and mentor a diverse team of colleagues, fostering an environment of ongoing training and development
  • Create and manage staff schedules, optimizing operational efficiency while ensuring adequate coverage for all shifts
  • Provide guidance and discipline when necessary to maintain team performance standards, completing required documentation
  • Maintain accurate documentation for payroll, expenses, and staff performance, including conducting regular performance reviews
  • Oversee daily, weekly, and monthly product requisitions and complete monthly inventory and costs analysis
  • Anticipate and accommodate special requests from VIP guests
  • Address guest complaints or concerns with professionalism, authorizing compensation when necessary
  • Regularly assess and enhance service quality and operational processes to boost guest satisfaction and departmental sales
  • Actively participate in weekly F&B meetings focused on labour, service excellence, communication, and overall F&B strategy
Qualifications
  • Completion of post-secondary education in restaurant or hospitality management
  • Alberta ProServe Certification
  • 2-3 years of supervisory / managerial experience
  • Previous Room Service experience preferred
  • Comfortable using MS Office and learning new software
  • Able to meet the physical demands of the position
  • Knowledgeable in a variety of liquor and wine
  • Customer-service oriented
  • Strong communication and interpersonal skills
  • Able to prioritize tasks and successfully manage multiple tasks simultaneously
  • Able to stay calm under pressure and actively contribute to a positive and motivating work environment
  • Hands-on leader who works effectively as part of a team in a fast-paced environment
  • Available to work a flexible schedule as needed to meet business requirements
Job Perks & Benefits
  • Complimentary meal in our staff cafeteria each shift
  • Access to Employee Travel Program
  • Discounts on hotel Food & Beverage, Spa, and Golf Memberships

We're committed to creating an inclusive and diverse work environment where every employee feels valued and appreciated. Join our team and be part of a dynamic and growing organization.