In Room Dining Team Lead
2 weeks ago
Job Summary:
We are seeking a highly skilled In Room Dining Supervisor to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for supervising and providing direction to the In Room Dining team, ensuring exceptional guest service and a seamless dining experience.
Key Responsibilities:
- Supervise and direct the In Room Dining team to ensure high standards of service and quality.
- Assist the In Room Dining Manager with operational duties, including planning and assigning team tasks, managing inventory, and maintaining a clean and organized work environment.
- Communicate effectively with kitchen staff, guests, and other departments to ensure seamless service and resolve any issues that may arise.
- Proactively address guest comments and concerns, providing a positive and welcoming experience.
- Assist with or perform tasks of an In Room Dining Server and Cafe Attendant as needed to meet service standards.
- Prepare daily reports and team pass-on for incoming team members.
- Work with the Manager to oversee department inventory and maintain accurate records.
- Provide regular training, feedback, and support to team members, and complete performance reviews.
- Provide discipline when necessary and complete required documentation.
- Report all equipment problems and maintenance issues.
- Ensure adherence to all department and company policies and Health & Safety rules set by AccorHotel.
Requirements:
- Completion of Grade 12 or equivalent.
- Postsecondary education in Hospitality/Tourism is an asset.
- Alberta ProServe Certification.
- 12 years of supervisory experience.
- Competent in Microsoft Office.
- Strong communication and interpersonal skills.
- Demonstrates a positive, motivating team-oriented attitude.
- Able to maintain calm in a sometimes stressful and demanding environment.
Work Environment:
This is a full-time position with no remote work options.
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