In Room Dining Cafe Operations Manager

2 weeks ago

Banff, Alberta, Canada AccorHotel Full time

The In Room Dining & Caf Manager is responsible for overseeing all operational aspects of In Room Dining (IRD) and Rimrock Caf services, ensuring the highest standards of service and guest satisfaction.

Duties and Responsibilities

  • Oversee daily operations of IRD and Caf, ensuring seamless service delivery.
  • Develop and manage the monthly budget for the departments food & beverage (F&B) product and labour tracking expenses and adhering to financial targets.
  • Lead and mentor a diverse team of colleagues, fostering an environment of ongoing training and development.
  • Create and manage staff schedules, optimizing operational efficiency while ensuring adequate coverage for all shifts.
  • Provide guidance and discipline when necessary to maintain team performance standards, completing required documentation.
  • Maintain accurate documentation for payroll expenses and staff performance, including conducting regular performance reviews.
  • Oversee daily, weekly and monthly product requisitions and complete monthly inventory and costs analysis.
  • Anticipate and accommodate special requests from VIP guests.
  • Address guest complaints or concerns with professionalism, authorizing compensation when necessary.
  • Regularly assess and enhance service quality and operational processes to boost guest satisfaction and departmental sales.
  • Actively participate in weekly F&B meetings focused on labour, service excellence, communication and overall F&B strategy.

Qualifications:

  • Completion of postsecondary education in restaurant or hospitality management.
  • Alberta ProServe Certification.
  • 23 years of supervisory/managerial experience.
  • Previous Room Service experience preferred.
  • Comfortable using MS Office and learning new software.
  • Able to meet the physical demands of the position.
  • Knowledgeable in a variety of liquor and wine.
  • Customer service oriented.
  • Strong communication and interpersonal skills.
  • Able to prioritize tasks and successfully manage multiple tasks simultaneously.
  • Able to stay calm under pressure and actively contribute to a positive and motivating work environment.
  • Hands-on leader who works effectively as part of a team in a fast-paced environment.
  • Available to work a flexible schedule as needed to meet business requirements.

Remote Work:

No

Employment Type:

Full-time

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