In Room Dining Team Lead

2 weeks ago

Banff, Alberta, Canada AccorHotel Full time
Job Description

As an In Room Dining Supervisor, you will be responsible for assisting the In-Room Dining & Cafe Manager in supervising and providing direction to the In-Room Dining and Cafe teams. Your goal will be to ensure that teams provide professional, engaging, and friendly guest service in the cafe and while delivering food and beverage orders and/or amenities to guest rooms.

Key Responsibilities
  • Menu Knowledge: Have complete knowledge of In-Room Dining and Cafe menus and ensure staff is aware of all menu specials, shortages, or item specifics on a per shift basis.
  • Team Supervision: Supervise In-Room Dining and Cafe teams and complete operational duties during Manager's absence.
  • Labour Efficiency: Plan and assign team duties on weekly / monthly basis to achieve maximum labour/dollar efficiency.
  • Communication: Communicate with kitchen staff to advise them of guests' needs and requests.
  • Guest Service: Pro-actively address guest comments or concerns.
  • Task Execution: Assist with or perform tasks of an In-Room Dining Server and Cafe Attendant when needed to meet service standards.
  • Cleanliness: Ensure the In-Room Dining area and Cafe are clean and organized by establishing cleaning schedules within the opening and closing duties.
  • Reporting: Prepare daily reports and team pass-on for incoming team members.
  • Inventory: Work with the Manager to oversee department inventory.
  • Training and Feedback: Provide regular training, feedback, and support to team members and complete performance reviews.
  • Discipline: Provide discipline when necessary and complete required documentation.
  • Maintenance: Report all equipment problems and maintenance issues.
  • Policies and Procedures: Ensure adherence to all department and company policies and Health & Safety rules set by the Rimrock Resort Hotel.
Qualifications
  • Education: Completion of Grade 12 or equivalent.
  • Post-Secondary Education: Post-secondary education in Hospitality/Tourism is an asset.
  • Certification: Alberta ProServe Certification.
  • Experience: 1-2 years of supervisory experience.
  • Skills: Competent in Microsoft Office. Strong communication and interpersonal skills. Demonstrates a positive, motivating, team-oriented attitude.
Job Perks and Benefits
  • Complimentary meal in our staff cafeteria each shift.
  • Access to Employee Travel Program.
  • Discounts on hotel food & beverage, spa, and golf memberships.

We value a diverse workforce and encourage all qualified candidates to apply. If you are contacted by a recruiter, please let them know if you need an accommodation during the recruitment process.

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