Store Operations Manager

6 days ago


Burnaby, British Columbia, Canada PERCY JOHN FLOORING LTD. Full time
About the Role

We are seeking a highly skilled Store Operations Manager to join our team at PERCY JOHN FLOORING LTD. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Staff Management: Manage and motivate a team of retail staff, providing guidance and support to ensure excellent customer service and sales performance.
  • Market Research: Conduct market research and analyze trends to determine consumer demand, potential sales volumes, and competitor activity.
  • Merchandise and Services: Determine the merchandise and services to be sold, ensuring that our store offerings meet the needs of our customers.
  • Marketing Strategies: Develop and implement effective marketing strategies to drive sales and increase customer engagement.
  • Financial Management: Plan and manage budgets, monitoring revenues and expenses to ensure the financial health of the store.
  • Staffing and Scheduling: Determine staffing requirements and create schedules to ensure adequate coverage during peak periods.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner, ensuring that our customers receive excellent service.
  • Operational Efficiency: Plan, organize, direct, control, and evaluate daily store operations to ensure maximum efficiency and productivity.
Requirements
  • 2 years to less than 3 years of experience in a retail management role.
  • Permanent employment.
  • English language proficiency.
  • 40 hours per week.


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