Store Operations Manager

2 months ago


Burnaby, British Columbia, Canada L'otus Cake Boutique Ltd Full time
About the Role

L'otus Cake Boutique Ltd is seeking a highly skilled Store Manager to oversee the daily operations of our retail store. As a key member of our team, you will be responsible for ensuring the smooth day-to-day functioning of the store, while also driving sales growth and customer satisfaction.

Key Responsibilities
  • Store Operations: Direct and control daily store operations, including managing staff, inventory, and customer service.
  • Performance Management: Evaluate store performance, identify areas for improvement, and implement strategies to increase sales and customer engagement.
  • Staff Management: Recruit, train, and supervise store staff, ensuring they have the necessary skills and knowledge to provide excellent customer service.
  • Merchandising and Inventory: Determine merchandise and services to be sold, implement pricing and credit policies, and manage inventory levels to meet customer demand.
  • Marketing and Promotion: Develop and implement marketing strategies to drive sales and customer engagement, including social media and in-store promotions.
  • Financial Management: Plan and manage store budgets, monitor revenues and expenses, and make data-driven decisions to optimize store performance.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
Requirements
  • 2 years to less than 3 years of experience in retail management or a related field.
  • Permanent employment with a minimum of 30 to 40 hours per week.
  • Fluency in English as the primary language of communication.


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