Product Support Engineer

3 days ago

Winnipeg, Manitoba, Canada CB Canada Full time
{"title": "Product Support Engineer", "content": "Job Summary

We are seeking a highly skilled Product Support Engineer to join our team at CB Canada. As a Product Support Engineer, you will be responsible for determining the root cause of issues affecting our products in service and working with other departments and suppliers to resolve these issues.

Key Responsibilities:

  • Recommend courses of action to solve problems brought to the department by the field staff or the customer directly.
  • Work with the Production Engineering and New Product Development staff to ensure design changes are appropriate.
  • Investigate, identify, and resolve product problems of varying difficulty with the appropriate department(s), including suppliers.
  • Create Engineering Change Notices (ECNs) within Teamcenter using New Flyer Engineering procedures and policies.
  • Answer incoming calls from internal customers or Technical Support Specialists and take appropriate action to resolve issues.
  • Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
  • Stay up to date with training on pertinent systems in our vehicle to enable the CEBS team to be intimately familiar with the bus electrical systems.
  • Resolve customer problems or complaints effectively and in a timely manner.
  • Coordinate own tasks to ensure schedule dates are met considering Supplier and Customer timelines.
  • Assist with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
  • Special assignments as required.

Requirements:

  • Engineering background (PENG, CET, EIT).
  • 2 – 5 years experience.
  • Proficient with MS Office (Excel, Word, Outlook).
  • Highly Technical, Engineering background (PENG, CET, EIT).
  • TEAMS, TeamCenter NX, Highly Technical, engineering background (PENG, CET, EIT).
  • Computer, CAN data logger.
  • High Problem Solving skills.
  • Customer Service Background with high organizational skills.
  • Leadership qualities, motivating and self-starter.

Why Work with Us:

  • Competitive wages and a comprehensive benefits package.
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events, and tournaments.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

Our Mission:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient, and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at various websites.

"}

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