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Customer Service Operations Leader

3 months ago

Toronto, Ontario, Canada Express Repair Inc Full time
Job Overview

We are seeking a dedicated Customer Service Operations Leader to oversee our call center operations at Express Repair Inc. This role is crucial in ensuring our team delivers exceptional service to our clients.

Qualifications
  • Education: No formal degree required
  • Experience: 2 to 3 years in a similar role
Preferred Languages
  • Philippine languages
Key Responsibilities
  • Recruit, train, and inspire team members
  • Guide staff in creating and executing service quality evaluation methods
  • Manage budgets for client projects, contracts, and resources
  • Lead and instruct teams effectively
  • Deliver outstanding customer service
  • Oversee project assignments and reviews
Team Management

Supervise a team of 5-10 individuals.

Specialization Areas
  • Telecommunications
  • Operations Management
  • Sales
Work Environment
  • Fast-paced setting
  • Ability to work under pressure
Personal Attributes
  • Detail-oriented
  • Client-focused
  • Strong interpersonal skills
  • Excellent written communication
  • Highly organized
  • Reliable team player
Compensation and Benefits
  • Bonus opportunities
  • Permanent position
  • Work Language: English
  • 40 hours per week