Senior Operations Leader

2 months ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
About the Role

We are seeking a seasoned leader to join our team as the VP, North America Retirement Operations. This critical role will be responsible for leading our operations team in delivering exceptional customer experiences across Canada and the US.

Key Responsibilities
  • Lead the Operations team (approx. 1800 employees) globally in support of Canada and US Retirement to deliver on our customer experience commitment
  • Be the thought leader across Operations domain driving towards innovation, best practices, and adaptability to customer / advisor behaviour.
  • Drive the implementation of key transformation initiatives.
Requirements
  • Previous background and expertise in Retirement Record keeping.
  • 15+ years of experience leading Operations teams, demonstrating best in class service delivery and top quartile engagement scores.
  • Ability to inspire and motivate a large team, recruiting, retaining and growing top talent for the benefit of the entire organization.
About Us

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

What We Offer

We offer eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

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