Front Desk Operations Manager

5 days ago

Calgary, Alberta, Canada Pomeroy Lodging LP Full time

Job Title: Front Desk Operations Manager

About the Role:

We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Westin Calgary Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and exceptional customer service.

Key Responsibilities:

  • Lead and manage the front desk team to deliver exceptional guest service and ensure a smooth check-in and check-out process.
  • Develop and implement strategies to improve front office operations, including guest satisfaction, revenue growth, and team performance.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide coaching, training, and development opportunities to front desk staff to enhance their skills and knowledge.
  • Manage front desk operations, including scheduling, inventory, and budgeting.

Requirements:

  • Minimum 2 years of experience in a hotel front desk position.
  • Minimum 3 years of experience in a leadership role.
  • Proficient in English.
  • Tech-savvy, with experience in hotel management systems.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.

About Westin:

At Westin, we are committed to delivering exceptional guest experiences and creating memorable moments for our guests. We believe in empowering our associates to take ownership of their work and make a positive impact on our guests' lives.

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