Guest Transportation Specialist
2 weeks ago
About Easton's Group of Hotels
Easton's Group of Hotels is a leading hospitality company in Canada, renowned for its commitment to exceptional service and creating memorable experiences for guests. With a diverse portfolio of hotels across the country, we strive to provide a welcoming and enriching environment for both our guests and employees.
About The Westin Toronto Airport
The Westin Toronto Airport is conveniently located near YYZ airport, offering modern amenities and exceptional service. Our hotel features a state-of-the-art fitness center, an indoor pool, and diverse dining options, including Atmosphere and Crosswind's Bar and Grill, as well as a Starbucks coffee shop.
About the Role
We are seeking a dedicated and reliable Guest Transportation Specialist to join our team. In this role, you will be responsible for providing safe and efficient transportation services to our guests, ensuring their comfort and satisfaction throughout their stay.
Responsibilities- Transport luggage promptly and safely to and from guest rooms, securing and tagging luggage as requested.
- Provide reliable transportation to and from Toronto Pearson International Airport or other destinations specified by guests.
- Offer clear and accurate directions to guests, enhancing their understanding of the local area.
- Promote hotel facilities, outlets, and services to guests, providing comprehensive information about available amenities and activities.
- Respond effectively to guest inquiries and concerns, ensuring a positive guest experience.
- Conduct regular property walkabouts, monitoring safety conditions and reporting any potential issues.
- Administer first aid as needed, documenting incidents accurately and promptly.
- Collaborate with other departments to ensure seamless operations and exceptional service delivery.
- High school diploma or equivalent, with previous experience in guest services or the hospitality industry preferred. Fluency in English is essential; proficiency in additional languages is an asset.
- Valid driver's license (G) and a clean driving record are mandatory.
- Ability to communicate effectively with guests and colleagues, both verbally and in writing.
- Physical stamina to perform tasks such as lifting luggage, walking, and standing for extended periods.
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