Business Development Associate

6 days ago

Cambridge, Ontario, Canada MealSuite Full time
About the Role

We are seeking a highly skilled and experienced Customer Onboarding Specialist to join our team at MealSuite. As a key member of our implementation team, you will be responsible for ensuring a seamless and successful onboarding experience for our customers.

Key Responsibilities
  • Develop and Implement Onboarding Plans: Create and execute customized onboarding plans to meet the unique needs of each customer.
  • Provide Expert Guidance: Offer in-depth training and support to customers to ensure they are fully utilizing our platform and achieving their business goals.
  • Collaborate with Cross-Functional Teams: Work closely with sales, finance, operations, and engineering teams to ensure a cohesive and efficient onboarding process.
  • Monitor and Analyze Customer Progress: Regularly assess customer progress and provide actionable insights to drive business growth and improvement.
  • Identify and Address Customer Pain Points: Proactively identify and resolve customer pain points to ensure a high level of satisfaction and retention.
Requirements
  • Proven Experience in Customer Onboarding: A minimum of 2 years of experience in customer onboarding, implementation, or a related field.
  • Excellent Communication and Interpersonal Skills: Strong written and verbal communication skills, with the ability to effectively communicate with customers, stakeholders, and cross-functional teams.
  • Technical Proficiency: Proficiency in Microsoft Office Suite or related software, with the ability to learn and adapt to new technologies.
  • Business Acumen: A strong understanding of business operations, with the ability to analyze customer needs and develop effective solutions.
  • Travel Requirements: Ability to travel up to 2 days per week, with a valid passport and no travel restrictions.
What We Offer
  • Competitive Compensation and Benefits: A comprehensive compensation package, including competitive salary, benefits, and opportunities for career growth and development.
  • Collaborative and Dynamic Work Environment: A fast-paced and innovative work environment, with a team of passionate and dedicated professionals.
  • Opportunities for Professional Growth: A commitment to employee development and growth, with opportunities for advancement and professional development.

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