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Restoration Operations Manager
3 months ago
Benefits:
- 401(k) plan
- Performance-based bonuses
- Comprehensive dental coverage
- Health insurance options
- Paid time off
- Opportunities for training and professional development
- Vision care coverage
About Us: SERVPRO of Richland County is a prominent name in the field of property disaster recovery. We provide comprehensive services from initial cleanup to complete restoration, maintaining a strong reputation in the industry.
Position Overview: The Restoration Operations Manager is responsible for overseeing all facets of designated restoration projects and production teams. This role emphasizes customer satisfaction, revenue enhancement, profit maximization, and the development of management and staff capabilities. As a key management figure, you will guide your team towards achieving operational excellence.
Compensation and Benefits: As a valued member of SERVPRO, you will enjoy competitive compensation, along with medical, vision, and dental benefits. Additionally, a 401(k) plan with a substantial company contribution is available. We also offer training and development programs, including opportunities for industry certifications.
Key Responsibilities:
- Ensure customer and client satisfaction throughout the project lifecycle.
- Provide prompt responses to potential client inquiries.
- Develop project scopes and review estimates thoroughly.
- Negotiate project scope and estimates with clients.
- Schedule crews and allocate resources for ongoing projects.
- Coordinate and supervise service delivery with teams and subcontractors.
- Document and review job files to validate services rendered.
- Maintain open communication with all stakeholders.
- Manage production costs effectively.
- Oversee equipment and material management.
- Ensure adherence to safety protocols and risk management guidelines.
Qualifications:
- Strong written and verbal communication skills.
- Intermediate mathematical abilities.
- Preferred experience in cleaning and restoration.
- High school diploma or GED required.
- Preferred IICRC certifications.
- Willingness to travel locally as needed.
Physical Requirements:
- Ability to lift at least 50 pounds regularly, and up to 100 pounds with assistance.
- Capability to climb ladders and work at elevated heights, as well as in confined spaces.
- Ability to sit, stand, or walk for extended periods.
- Capacity to repetitively push, pull, lift, and carry items.
- Comfortable working with cleaning products and chemicals.
Work Schedule and Travel: This is a full-time role with standard hours from 8:00 a.m. to 5:00 p.m., Monday through Friday, totaling 45 hours per week. The position may require extended hours, including evenings and weekends, as necessary. Local travel is a component of this role.
