Analyste de support technique

3 days ago

Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time
Blackman Support Services Ltd.

Recherchez un Analyste de support technique pour rejoindre notre équipe de professionnels expérimentés.

Compétences requises
  • Langue de travail : Anglais
  • Heures de travail : 40 heures par semaine
  • Éducation : Aucun diplôme, certificat ou diplôme
  • Expérience : 5 ans ou plus
Responsabilités
  • Répondre aux utilisateurs rencontrant des difficultés avec les ordinateurs
  • Consulter les guides d'utilisation, les manuels techniques et autres documents pour rechercher et mettre en œuvre des solutions
  • Donner des conseils et des formations aux utilisateurs en réponse aux difficultés identifiées
  • Collecter, organiser et maintenir un registre des problèmes et des solutions pour les autres analystes de support technique
  • Participer à la révision des applications et d'autres logiciels
  • Superviser d'autres travailleurs de support technique dans ce groupe
  • Donner un soutien aux systèmes d'entreprise, au réseau et à Internet aux utilisateurs en réponse aux difficultés identifiées
  • Configurer l'équipement pour l'utilisation des employés, effectuer ou s'assurer de l'installation correcte des câbles, des systèmes d'exploitation ou des logiciels appropriés
  • Effectuer les opérations de sauvegarde et de récupération du serveur Web
Connaissances en informatique et en technologie
  • Logiciels de réseau
  • Matériel de réseau
  • Logiciels de sécurité
  • Logiciels de base de données
  • MS Office
  • SQL
  • SharePoint
  • MS Exchange
  • Matériel de serveur
  • Systèmes de planification des ressources d'entreprise (ERP)
  • Systèmes de planification des besoins en matières (MRP)
  • Cloud
  • Virtualisation
Expérience avec l'équipement, les systèmes et les contrôles
  • Système de sécurité
Sécurité et sécurité
  • Contrôle de casier judiciaire
Transportation/travel information
  • Prêt à voyager
Conditions de travail et capacités physiques
  • Travailler sous pression
  • S'asseoir
Adéquation personnelle
  • Compétences interpersonnelles efficaces
  • Excellentes compétences en communication orale
  • Excellentes compétences en communication écrite
  • Organisé
  • Aptitude à gérer plusieurs tâches
  • Analytique
  • Efficient

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