Litigation Officer

5 days ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and experienced Litigation Officer to join our team at Scotiabank. As a key member of our Mortgage Enforcement team, you will play a critical role in ensuring the efficient and effective management of mortgage enforcement processes.

Key Responsibilities
  • Vendor Management: Provide exceptional service to business partners, customers, and team members by:
  • Communicating clearly and effectively with third-party suppliers, including law firms and property managers.
  • Ensuring a thorough understanding of the Bank's default and recovery process.
  • Making informed decisions on payment plans, customer assistance tools, settlements, and property sales within assigned authority limits.
  • Managing and investigating inquiries, concerns, and complaints, and providing accurate solutions within assigned timeframes and in adherence to Bank policy and procedure.
  • Drive Operational Efficiencies & Effectiveness: Inventory and process management:
  • Continuously improve and recommend process enhancements to service level agreements and/or standard operating procedures.
  • Verify accounting transactions to ensure accurate processing and posting as per Bank policies, procedures, service standards, and workflows, and ensuring service level agreements are met.
  • Ensuring completion deadlines for each process are adhered to as per operating procedure guidelines.
  • Advising management of any problems or situations observed and providing recommendations.
  • Compliance & Risk Management: Contribute to the efficiency of the business unit's operations and overall profitability of the Bank, by:
  • Assisting with the resolution of issues raised through the branch network, office of the president, office of the ombudsman, public & corporate affairs by conducting the appropriate investigation.
  • Reviewing, auditing, approving, and submitting property listings, invoices, and repair estimate tasks within assigned authority limits.
  • Conducting post-audit reviews at file closure.
  • Reviewing insurer claims and payments for accuracy and completeness.
  • Ensuring that exception items and/or conditions are escalated to management, especially as it relates to unusual occurrences or fraudulent activity.
  • Ensuring that law firms and property managers are effectively conducting the mortgage enforcement process within service level agreements.
  • Acting as a liaison between external and internal partners.
  • Championing a customer-focused culture by working with law firms and the CARE team on assisting and retaining customers through redemptions and/or assistance tools.
  • Developing and maintaining relationships with external partners (such as key suppliers, third-party outsourcers, etc.) and internal partners to support effective operations and performance reporting within the mortgage enforcement portfolio.
  • Actively pursuing accurate and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, conduct risk, including but not limited to responsibilities under the Global Collection Policy, Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, and the Guidelines for Business Conduct.
Requirements
  • Minimum of 3 years of experience in collections, litigation, or bankruptcy.
  • Two-year college degree in accounting, finance, business, management, or undergraduate degree in accounting is an asset.
  • Ability to deal effectively with branch/customer inquiries, concerns, or complaints and provide prompt and accurate resolution.
  • Demonstrated ability to delegate, motivate, and follow through on work/tasks assigned.
  • Strong understanding of Bank's collection culture and processes.
  • Branch experience is an asset.
  • Sound knowledge of all systems and applications that support accounting review (TLS, Intralink, CACS, AS400, PEGA, MS Office Suite).
  • SME knowledge of the mortgage enforcement process preferred.
  • Strong organizational skills and demonstrated effective time management.
  • Effective verbal and written communication skills.

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