Help Desk Support Specialist

7 days ago

Oakville, Ontario, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled Help Desk Analyst to join our team at CB Canada. As a Help Desk Analyst, you will be responsible for providing technical support to our internal users, troubleshooting and resolving technical issues, and ensuring that our IT systems are running smoothly.

Key Responsibilities:

  • Provide technical support to internal users via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to operating systems, productivity software, and other applications
  • Investigate and implement solutions to technical issues
  • Collaborate with internal teams to resolve technical issues and improve IT systems
  • Document and track technical issues and resolutions

Requirements:

  • 2+ years of experience in a help desk or technical support role
  • Understanding of basic networking concepts
  • Prior experience with IT support ticketing systems
  • Demonstrated knowledge of user administration and bug fixing in a client-server environment
  • Active Directory experience desired
  • Foundational knowledge in Phone System
  • Microsoft Office 365 experience preferred
  • PC skills experience
  • Mobile Device Management experience
  • Ability to simplify complex problems and build solutions
  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

About CB Canada:

CB Canada is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.

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