Customer Account Manager

Overview See what you can do with Prophix® Prophix is a fast‑growing global leader in financial performance management. Ambitious finance teams use Prophix One™, our Financial Performance Platform, to improve the speed and accuracy of their decision‑making with a harmonized user experience, stepping confidently into the next generation of finance. Headquartered in Etobicoke, Ontario with offices in 16 cities, we work with a global network of partners across North America, South America, the UK, Europe, and Asia to serve thousands of finance leaders across nearly one hundred countries. Learn more about our offices here. What You Will Do Own a $4–6M starting ARR book and deliver $600–800K in new expansion ARR per quarter through value‑driven sales motions. Partner with CFOs, Controllers, and Finance teams to identify opportunities that support their business priorities—whether it’s adding headcount planning, workforce analytics, or extending usage across departments. Develop and execute strategic account plans that align Prophix capabilities with customer growth, complexity, or evolving workflows. Run full‑cycle sales motions for add‑on opportunities >$50K ACV: discovery, ROI/value case creation, commercial structuring, and close. Team with Customer Success Managers to drive adoption post‑sale and stay aligned on customer health and expansion readiness. Leverage AI‑powered sales tools like Clari, Gong, and LinkedIn Sales Navigator to surface intent signals, prioritize engagement, and shorten deal cycles. Maintain disciplined pipeline management (3× quota coverage) and forecast accuracy (90%+ by week4); log all activity and plans in Salesforce. Act as a trusted advisor, not just a seller — ensuring every expansion is rooted in real customer value, not just feature adoption. What You Will Bring Required Qualifications - 3–5 years of quota‑carrying SaaS experience, ideally in an account management or expansion‑focused sales role. - Proven success in value‑based selling—consistently exceeding expansion targets by solving real customer problems. - Strong executive presence and ability to influence senior finance leaders (CFO, VP Finance, etc.). - Familiarity with sales methodologies like MEDDPICC or Command of the Message. - High proficiency with Salesforce and modern RevTech (e.g., Clari, Gong, Outreach). - A tech‑forward, customer‑obsessed mindset with the curiosity to learn and apply new tools (especially AI). - Excellent communication, negotiation, and strategic thinking skills. Preferred Qualifications - Experience with FP&A, CPM, ERP, or other finance‑related software. - Bachelor’s degree in Finance, Business, Accounting, or related field. - Bilingual in English/French or English/Spanish is a plus. Why Join? A solid foundation - and a bright future Prophix has been a pioneer in finance technology for 35 years and counting. And to further our mission and vision, we’re proud to work with our investors, Hg Capital, to grow our business and expand our market share. Community, culture, and purpose: Phixers pursue excellence by creating wins for all, driving continuous innovation, and building purposeful solutions for our customers and partners. We reward hard work, but we also know that life outside of work is vital. That’s why we provide highly competitive compensation, vacation, and benefits packages, and encourage you to get involved in our many charitable, sports, or knowledge clubs and seasonal celebrations. Through our Corporate Social Responsibility (CSR) program, we aim to create a lasting impact on the global community with meaningful programs and initiatives. Participate in fundraising activities and get paid to volunteer for causes that matter to you. Our CSR committee also collaborates with local and international charities to donate $50,000 to deserving projects each quarter we meet our profit goals. Learn more about us on our Careers Page Apply now Prophix promotes a diverse, inclusive, and accessible workplace. If you feel like you are a great fit for this role, please apply. While we can’t guarantee an interview, we will consider the full breadth of your experience and background. At Prophix, we are committed to creating a working environment that is barrier‑free. Please advise our Recruitment team if you require reasonable accommodation during the interview and assessment process, and we will work with you to meet your needs. #J-18808-Ljbffr