Clinical Coordinator

Clinical Coordinator - Mental Health Services

Location: Ottawa, ON (On-site)

Salary: $83,000- $98,000, commensurate with experience

Position Summary

The Clinical Coordinator oversees the daily operation, clinical oversight, staffing, and administrative needs of a residential youth mental health program. This includes providing leadership to staff, supervising clinical activities, ensuring program quality, and maintaining compliance with organizational policies and sector standards.

Key Responsibilities

Staff & Program Leadership

- Lead recruitment, onboarding, supervision, evaluation, and training of program staff and placement students.

- Provide regular individual and group supervision, along with clinical consultation.

- Oversee client files and ensure clinical documentation meets agency and sector standards.

- Complete annual performance reviews and work plans for assigned team members.

- Ensure smooth daily program operations, including scheduling, delegation of tasks, and program consistency.

- Facilitate staff meetings, case reviews, and team huddles.

- Prepare staff schedules and ensure adequate coverage.

- Coordinate program initiatives and project activities as assigned.

- Participate in and/or deliver public education sessions regarding youth mental health.

- Collaborate with internal programs and external community agencies.

- Support quality assurance reviews, program evaluation activities, and research projects when required.

- Ensure compliance with organizational policies, health and safety procedures, collective agreements (if applicable), and relevant legislation.

- Participate in the on-call rotation.

- Coordinate the distribution of program information to families and community partners.

Clinical & Client Services

- Oversee case management, treatment planning, and transition plans for youth in care.

- Provide direct clinical services when necessary, including assessments, treatment planning, and transition support.

- Provide emergency coverage when urgent staffing needs arise.

- Ensure completion of incident reports, safety documentation, and follow-up protocols.

- Address and follow up on client and family concerns.

- Lead client case review meetings and multidisciplinary discussions.

- Coordinate referrals and collaborate with community and clinical partners involved in client care.

- Oversee risk assessments and ensure that individualized safety plans are implemented and followed.

Administration & Operations

- Ensure timely completion of administrative tasks including schedules, shift summaries, payroll submissions, and time-off approvals.

- Prepare required reports, statistics, and documentation for leadership and funders.

- Maintain accurate and up-to-date electronic and physical records.

- Participate in staff selection with Human Resources.

- Support budget monitoring and accountability for program expenditures.

- Assist with preparations for accreditation, compliance reviews, and inspections.

- Manage petty cash, program supplies, and operational inventory.

- Oversee maintenance of program facilities and equipment.

- Maintain and update program policies and procedures in collaboration with leadership.

Qualifications

- Master’s Degree in Social Work or related field, with registration in good standing with a regulatory college authorized to practice the Controlled Act of Psychotherapy.

- Minimum 5 years of clinical experience supporting youth with mental health challenges.

- Minimum 2 years of supervisory experience in a related mental health or residential treatment setting.

- Training or eligibility for certification in clinical supervision through the relevant regulatory college.

- Strong leadership skills within an interdisciplinary team environment.

- Knowledge of youth mental health systems, community resources, and sector standards.

- Strong decision-making, problem-solving, and organizational skills.

- Excellent written and verbal communication skills in both English and French.

- Ability to work flexible hours, including evenings and on-call responsibilities.

- Computer proficiency (e.g., Outlook, PowerPoint).

- Access to a vehicle.

Additional Requirements

- Vulnerable Sector Check completed within the last six months.

- Candidates may be required to complete third-party language assessments.

What We Offer

- An opportunity to contribute to deeply meaningful and impactful youth mental health work.

- 15 days of vacation annually + 1 personal day.

- Employer-paid group health benefits.

- Pension plan from day one.

- A supportive, inclusive team culture with room to innovate.

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