Clinic Coordinator

5 days ago

Ottawa, Canada Restore Medical Clinics Full time

Key Responsibilities:
1. Patient Coordination:

- Greet patients and visitors in a warm, friendly manner.
- Schedule patient appointments and manage the clinic’s calendar.
- Conduct follow-up calls to confirm appointments and provide reminders.
- Ensure efficient patient flow throughout the clinic.
- Collect and verify patient information and insurance details accurately.

2. Administrative Support:

- Maintain and update patient records and databases in compliance with HIPAA regulations.
- Assist in the development and implementation of clinic policies and procedures.
- Process payments, billings, and insurance claims as necessary.

3. Team Collaboration:

- Work closely with physicians, nurses, and administrative staff to provide seamless coordination of care.
- Assist in the training and onboarding of new staff members, providing guidance on clinic processes.
- Participate in staff meetings, contributing ideas for improving clinic efficiency and patient experience.

4. Facility Management:

- Ensure the clinic environment is clean, organized, and compliant with health and safety regulations.
- Assist in the ordering and inventory management of medical supplies and office equipment.
- Collaborate with maintenance staff to ensure equipment is functioning properly.

5. Customer Service:

- Address patient inquiries and concerns promptly and professionally.
- Provide exceptional service to patients and their families, fostering a welcoming atmosphere.
- Gather patient feedback to enhance service quality and identify improvement areas.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in healthcare administration or related field preferred.
- Previous experience in a medical office or healthcare setting is highly desirable.
- Strong knowledge of medical terminology and healthcare processes.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and electronic medical record (EMR) systems - Telus PS Suite.
- Excellent organizational, multitasking, and time-management skills.
- Strong verbal and written communication skills.
- Demonstrated ability to work effectively in a team-oriented environment.
- Compassionate, patient-centered approach with a commitment to excellence in customer service.
- Bilingual

Work Environment:

- Primarily an office environment within a medical facility.
- May require standing for extended periods and occasional lifting of supplies or equipment.

**Job Types**: Full-time, Casual

Pay: $19.00-$21.00 per hour

Expected hours: 37.5 per week

Application question(s):

- Do you have experience with Telus PS Suite EMR?

**Language**:

- French (required)

Work Location: In person

Application deadline: 2025-07-17
Expected start date: 2025-07-21

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