Field Service Technician

4 weeks ago

Huntsville, Canada emergiTEL Inc. Full time

Overview

FIELD TECHNICIAN

Location: This position is travel related and in the Northern Ontario district i.e. Haliburton – Huntsville area. Required: CAR/VEHICLE NEEDED.

We are seeking a technically skilled and self-motivated professional to support the commissioning, maintenance, and optimization of wireless network infrastructure in the GTA West region. This assignment focuses on ensuring high availability and performance across cellular sites and transport facilities within the Customer Wireless Network. Key technologies supported include microwave radio, DC power, GSM/UMTS/LTE/5G base stations, in-building DAS, paging systems, Cisco/Milan switches, RTUs (TLAN), HVAC/FAC systems, fibre terminals, and multiport antenna and line systems.

Key Responsibilities

- Network Operations & Troubleshooting: Respond to network trouble reports (IMT) with efficient diagnostics and repairs to meet service restoration goals.

- Coordinate with NOC, TAC, Real Estate, Engineering, and Field Ops teams to resolve faults and maintain service continuity.

- Perform acceptance tests on new equipment and ensure deployment meets design and performance specs.

- Conduct root cause analysis and contribute to incident reports and service-level improvements.

- Maintenance & Optimization: Execute preventive maintenance routines to ensure optimal network performance and compliance with standards.

- Participate in network build, upgrade, and optimization initiatives, including walk testing and performance verification (RSSI, transmit levels, dropped call analysis).

- Investigate and mitigate in-building UL RSSI interference issues.

- Identify safety concerns and report to management for resolution.

- Installation & Commissioning: Implement work orders for 5G, GSM, UMTS, LTE, and transport systems while minimizing impact on live network environments.

- Commission and validate performance of transmission systems, including microwave, fibre, and optical links.

- Commission new build activity and acceptance inspections checklists.

- Inventory & Documentation: Maintain accurate documentation including site records, as-builts, and incident tickets.

- Manage tools, equipment, and spare parts inventory to ensure readiness for field and lab work.

- Handle administrative responsibilities including mileage logs, time sheets, expense reporting, and data updates.

- On-Call & Field Work: Provide rotational on-call support, including shift work and overtime as needed.

- Access remote or seasonally difficult sites using off-road vehicles.

- Tow and deploy mobile generators during power outages to maintain service.

Qualifications & Skills

- Diploma or Certificate in Electronics or equivalent experience in telecommunications.

- Experience in wireless network support, microwave systems (DS1, DS3), and transmission technologies.

- Strong understanding of RF systems, fibre optics, SONET (OC3–OC192), and TCP/IP networking.

- Demonstrated problem-solving and analytical skills in field troubleshooting environments.

- Valid driver’s license with a clean driving record.

- Ability to work independently, manage shifting priorities, and deliver results in a fast-paced setting.

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