Corporate Account Manager

Anchor Managed Solutions is always looking for talented people to join our amazing team

As a member of our Sales team, the Corporate Account Manager role is vital in looking after our customer's needs. The Corporate Account Manager helps businesses embrace technology to drive their businesses forward.

Role Description

The Corporate Account Manager will be responsible for developing and nurturing relationships with key decision-makers and influencers in our corporate accounts, while also driving new business acquisition and managing existing client relationships. This role involves understanding the client’s business requirements and working with internal teams to provide technical solutions, and to ensure timely and successful delivery of services. The Corporate Account Manager is responsible for identifying new business opportunities, negotiating contracts, and developing strategies to meet revenue targets. This role serves as the primary point of contact for potential clients seeking our IT support services and solutions.

Requirements

Education:

- Bachelor’s degree in information technology, computer science, business administration, or a related area.
- A strong understanding of IT products and services is essential, which can be gained through relevant coursework or certifications.
- Certifications in IT management, sales, or customer relationship management (CRM) software would be an asset.

Experience:

- 2+ years of experience in IT sales, account management, or a related field. Experience in managing client relationships and delivering IT solutions is crucial.
- Familiarity with IT products and services.
- Proven history of providing excellent customer service and support, which may include roles in customer service or technical support

Knowledge, Skills, and Abilities:

- Communication: Excellent verbal and written communication skills are essential for interacting with clients and internal teams.
- Customer Service: Strong customer service skills to address client needs and ensure satisfaction.
- Technical Proficiency: A solid understanding of IT products and services, as well as familiarity with CRM software.
- Negotiation: Effective negotiation skills to secure contracts and manage client expectations.
- Time Management: The ability to manage multiple client accounts.
- Problem-Solving: Strong analytical and problem-solving skills to address client issues and provide effective solutions.
- Relationship Building: The ability to build and maintain strong, long-lasting client relationship.

Other

- Must have a valid driver's license
- Must have a reliable vehicle

Hours of work schedule:

- Monday to Friday
- 8:00 am until 5:00 pm

Principal Accountabilities

1. Relationship Development: Build and maintain strong relationships with key decision-makers and influencers in our corporate accounts, focusing on understanding their needs and challenges. Cultivate trust and rapport to position our company as their preferred IT provider.
2. Client Solutions: Identify and understand client objectives and provide tailored solutions that align with their specific requirements. Collaborate with internal teams to develop comprehensive proposals that address client needs effectively.
3. Sales and Negotiation: Drive the sales process from lead generation to deal closure. Negotiate contracts, renewals, upselling, and cross-selling opportunities to maximize revenue. Ensure customer satisfaction throughout the sales cycle and address any issues or complaints promptly.
4. Account Management: Maintain ongoing communication with existing clients, ensuring their satisfaction, and proactively addressing any concerns. Collaborate with the Account Manager to facilitate the smooth transition of new clients into their care.
5. Market Awareness: Stay updated on market trends, competitors, and industry best practices. Leverage this knowledge to identify new business opportunities and position our offerings competitively.
6. Lead Generation: Research small and medium-sized businesses in targeted geographical areas.
7. Networking and Prospecting: Attend industry events, network with small and medium-sized businesses, and actively engage with potential leads. Influence prospects to learn more about our IT support services and solutions and attract them to schedule meetings.
8. New Business Acquisition: Convert prospects into managed services clients by effectively presenting our value proposition, conducting needs assessments, and addressing objections. Drive the sales process until a new client is successfully onboarded.
9. Collaboration with Marketing: Work closely with the Marketing Team to ensure marketing and sales content materials meet Anchor's standards. Provide input and feedback on marketing strategies and contribute to the delivery of special events for new prospects.

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