Quality Assurance Specialist

WhiteWater develops innovative products while maintaining a customer‑centric service culture. Our diverse team of designers, engineers, and experts collaborates globally to create value for clients, building a strong foundation of purpose and passion.

Position

Quality Assurance Specialist

Department & Location

Quality & Safety • Richmond, BC, Canada

Reports to: Manager, Quality & Safety

Purpose

As a Quality Assurance Specialist you will safeguard product quality across internal operations and the global supply base. Your role will identify quality risks, support root cause analysis and corrective actions, and drive continuous improvement through supplier audits, inspections, and performance monitoring. You will enable data‑driven decision making through analysis of quality and safety metrics, support compliance activities, and contribute to a strong quality and safety culture.

ESSENTIAL RESPONSIBILITIES

- Conduct root cause analysis and corrective actions for nonconformance, ensuring containment and prevention of recurrence.

- Apply structured problem‑solving methods to complex or recurring quality issues.

- Prepare, analyze, and track quality and safety performance metrics and KPIs to support risk identification and continuous improvement initiatives.

- Lead quality‑related discussions, providing clear recommendations and influencing stakeholders toward effective corrective actions.

- Ensure suppliers meet quality specifications and requirements.

- Conduct supplier visits, audits, and inspections to assess compliance, capability, and quality risk.

- Communicate audit findings, quality risks, expectations, and improvement actions to suppliers with clarity and confidence.

- Track and follow up on supplier corrective actions to ensure timely and effective closure.

- Support the development and maintenance of quality and safety control processes and audit templates, procedures, and plans.

- Document and report audit findings, including identified risks and required follow‑up actions.

- Translate applicable standards and regulatory requirements into practical quality and audit expectations.

- Maintain accurate records and reporting for quality, safety, and compliance metrics.

- Conduct internal audits to ensure compliance with quality, safety, and environmental standards.

- Support safety orientations, training, and compliance activities in alignment with organizational policies and regulatory requirements.

- Promote a culture of safety and environmental responsibility within the organization.

- Support cross‑functional teams by providing quality insights, analysis, and recommendations to achieve quality and safety objectives.

- Perform other duties as assigned to support the overall goals of the Quality & Safety department.

QUALIFICATIONS & EXPERIENCE

- Bachelor’s degree in Quality Management, Engineering, Occupational Health & Safety, Industrial Hygiene, or a related field, or equivalent combination of education, training, and experience.

- Familiarity with ISO 9001, ISO 14001, or ISO 45001 standards is desirable.

- ISO 9001, ISO 14001, or ISO 45001 Lead Auditor (or equivalent certification) is highly desirable.

- 1–3 years experience in quality assurance, quality control, occupational health & safety, or a similar role.

- Understanding of quality control principles, methodologies, and best practices.

- Proficiency in documentation management, including SOPs, safety procedures, and project quality procedures.

- Knowledge of industry regulations, codes, and standards, including WorkSafeBC, ASTM, EN, ISO standards, and OSHA regulations is desirable.

- Experience conducting inspections and audits and ensuring compliance with quality and safety standards.

- Detail‑oriented with strong analytical thinking and problem‑solving abilities.

- Basic knowledge of hazard mitigation and workplace safety program.

- Experience with commodity‑based certifications or experience in areas such as steel, fiberglass, interactive play, theming, or water ride vehicles is a plus.

- Experience working with quality data sets, KPIs, or reporting tools is an asset.

- Power BI, Excel (advanced), or similar data visualization tools are considered a strong plus.

COMPETENCIES, SKILLS & ABILITIES

- Excellent organizational and administrative skills with the ability to work with minimum direction and coordinate multiple projects simultaneously with keen attention to detail.

- Exceptional interpersonal skills with the ability to develop and maintain effective internal and external working relationships at all levels of the organization.

- Effective team leader with the ability to lead change and manage ambiguity.

- Proven ability to work well with diverse groups.

- Strong time management and prioritization skills.

- Excellent problem‑solving abilities.

WhiteWater Competencies

- Accountability – We do what we say.

- Collaboration – We work well together.

- Customer Focus – We know and respond to our customers.

- Communication – We listen to and understand each other.

- Authenticity – We are honest and trust each other.

- Resilience – We deal effectively with pressure, are persistent and optimistic.

- Flexibility & Adaptability – We are willing and able to respond to changing circumstances.

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