Desktop Support Specialist

4 weeks ago

Chatham, Canada Avanciers Inc. Full time

Avanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role.

Position: Desktop Support

Location: Chatham, ON - Onsite

Job Description:

We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for end users. The ideal candidate will have strong problem-solving skills, excellent customer service, and hands-on experience with Windows environments, hardware configuration, and IT support tools.

Key Responsibilities

- Provide Level 1/Level 2 technical support for desktops, laptops, printers, and mobile devices.
- Install, configure, and troubleshoot Windows OS, Microsoft Office/O365, VPN, and other business applications.
- Support hardware components including RAM, HDD/SSD, network adapters, monitors, and peripherals.
- Diagnose and resolve issues related to network connectivity, user accounts, profiles, and system permissions.
- Perform system upgrades, patch installations, and routine maintenance activities.
- Assist in onboarding/offboarding activities: device setup, user account creation, access provisioning.
- Manage and resolve service requests and incidents using ITSM tools (ServiceNow, Jira, Remedy, or similar).
- Ensure compliance with organizational IT security policies and data protection standards.
- Maintain asset inventory, documentation, troubleshooting steps, and knowledge base articles.
- Coordinate with infrastructure, network, and security teams for escalations and cross-team issues.

Required Skills & Qualifications

- 1–4 years of experience in Desktop Support / IT Support / Technical Support roles.
- Strong knowledge of Windows 10/11, Active Directory, O365 administration, and standard desktop applications.
- Experience with installation, configuration, and troubleshooting of hardware and software.
- Familiarity with networking basics (TCP/IP, DNS, DHCP, Wi-Fi).
- Hands-on experience with remote support tools (TeamViewer, AnyDesk, SCCM, RDP, etc.).
- Excellent communication, customer service, and ticket-handling skills.
- Ability to prioritize tasks and work efficiently under minimal supervision.

Preferred Qualifications

- Certifications such as CompTIA A+, ITIL Foundation, Microsoft MCP/MCSA/Modern Desktop, or equivalent.
- Experience with IT asset management tools and enterprise IT service desks.
- Basic knowledge of scripting or automation (PowerShell, Batch) is a plus.

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