Desktop Support Specialist

6 days ago

Chatham Ontario, Canada Avanciers Inc. Full time

Avanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role.

Position: Desktop Support

Location: Chatham, ON - Onsite

Job Description:

We are seeking a skilled
Desktop Support Engineer
to provide technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for end users. The ideal candidate will have strong problem-solving skills, excellent customer service, and hands-on experience with Windows environments, hardware configuration, and IT support tools.

Key Responsibilities

  • Provide
    Level 1/Level 2 technical support
    for desktops, laptops, printers, and mobile devices.
  • Install, configure, and troubleshoot
    Windows OS
    , Microsoft Office/O365, VPN, and other business applications.
  • Support hardware components including RAM, HDD/SSD, network adapters, monitors, and peripherals.
  • Diagnose and resolve issues related to
    network connectivity
    , user accounts, profiles, and system permissions.
  • Perform system upgrades, patch installations, and routine maintenance activities.
  • Assist in onboarding/offboarding activities: device setup, user account creation, access provisioning.
  • Manage and resolve service requests and incidents using ITSM tools (ServiceNow, Jira, Remedy, or similar).
  • Ensure compliance with organizational
    IT security policies
    and data protection standards.
  • Maintain asset inventory, documentation, troubleshooting steps, and knowledge base articles.
  • Coordinate with infrastructure, network, and security teams for escalations and cross-team issues.

Required Skills & Qualifications

  • 1–4 years of experience in
    Desktop Support / IT Support / Technical Support
    roles.
  • Strong knowledge of
    Windows 10/11
    , Active Directory, O365 administration, and standard desktop applications.
  • Experience with
    installation, configuration, and troubleshooting
    of hardware and software.
  • Familiarity with networking basics (TCP/IP, DNS, DHCP, Wi-Fi).
  • Hands-on experience with remote support tools (TeamViewer, AnyDesk, SCCM, RDP, etc.).
  • Excellent communication, customer service, and ticket-handling skills.
  • Ability to prioritize tasks and work efficiently under minimal supervision.

Preferred Qualifications

  • Certifications such as
    CompTIA A+, ITIL Foundation, Microsoft MCP/MCSA/Modern Desktop
    , or equivalent.
  • Experience with IT asset management tools and enterprise IT service desks.
  • Basic knowledge of scripting or automation (PowerShell, Batch) is a plus.

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