Broker Support Specialist

2 weeks ago

ChathamKent, Canada Kent & Essex Mutual Insurance Full time

**Kent & Essex Mutual Insurance Company** is a well-established property and casualty, mutual insurance company proudly located in Chatham-Kent. We are a financially strong and progressive company with over 135 years of experience building relationships with our policyholders, broker partners and community partners.

We are currently recruiting for a **Broker Support Specialist **to join our growing team. The Broker Support Specialist is responsible for delivering basic technology support and solutions for our digital platform to brokers. Our broker partners will turn to you as a go-to resource to help them be more productive and maintain their client relationships by utilizing our digital platform.

**Responsibilities**
- Demonstrate your knowledge of broker-facing systems and workflows by being the primary contact for broker inquiries related to Kent & Essex Mutual’s digital platform.
- Manage broker inquiries from initial call to final resolution - collaborate with internal stakeholders to diagnose broker system related issues and take required action to rectify concerns and questions etc.
- Support the broker deployment of Kent & Essex Mutual’s digital platform, services, and technologies to existing and newly engaged broker partners.
- Collaborate across all areas of operations to deliver a consistent broker experience which exceeds broker expectations and needs by removing roadblocks and obstacles to help ensure that brokers see Kent & Essex Mutual as “easy to do business with”.
- Work collaboratively within the team to ensure all key deadlines are met and all tasks are cross trained.

**Qualifications**
- University degree or College diploma in a relevant discipline or equivalent work experience.
- 3 to 5 years of P&C experience, including 2+ years as a broker or broker-facing roles such as underwriting or business development, etc.
- Preference given to applicants with prior knowledge and understanding of broker workflows, operations, and technology such as Guidewire, Applied Rating Services, and broker management systems.
- CIP designation, actively or willing to pursue.
- Exceptional customer service, verbal, and written communication skills.
- You are professional, respectful, and approachable, in all interactions.
- Experience delivering training and presentations, group facilitation and needs analysis.
- Strong ability to influence and effectively negotiate with stakeholders.
- Proficient in MS Word, Excel, and PowerPoint.
- Demonstrate the aptitude to appropriately deal with private and confidential information.
- Contributes to a positive, team-oriented environment with the ability to work independently.

**What Do We Offer?**
- A diverse, collaborative, and supportive team
- A motivating company culture of spirit, enthusiasm, and a focus on skill development
- A company that values our business partners, our community and the health and well-being of our team
- Extensive benefit and compensation package
- The role is being offered as a hybrid role.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Chatham, ON N7M 0L2

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