Sr. Credit
3 days ago
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The Credit & Collections Analyst is responsible for the collection of customer invoices and reconciliation of customer concerns. This position involves a high level of attention to detail to ensure accuracy.
The Ideal Fit (Core Competency)
- Time Management
- Development and Continual Learning
- Problem Solving
- Accountability and Dependability
- Research and Analysis
- Decision Making and Judgment
What You’ll Do - The Role (Responsibilities)
- Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit.
- Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Legal.
- Monitor volume of credit checks used online with credit reporting agency to maximize value, minimize costs.
- Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.
- Support monthly customer account disputes meeting.
- Process credit card payments.
- Other duties and tasks as assigned.
What You Need (Requirement)
- 3‑5 years' credit collections experience with strong negotiating and communication skills preferred.
- Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
- Written and verbal fluency in English
- Strong problem‑solving skills with good organizational, time management and prioritizing skills.
- In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
- Experience working in an ERP system
- Ability to attend and conduct presentations.
Working Conditions
- Travel may be required.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.
We Offer
- Employer RRSP matching program.
- Health & wellness spending accounts and Employee Assistance Program.
- Paid time off and statutory holidays.
- Tuition reimbursement and professional development opportunities.
- Company vehicle for select roles and on‑site parking.
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