Client Care Specialist

BIS Safety Software

is a fast-growing technology company providing leading software for the safety industry. We are looking to add a tech‑savvy Client Care Specialist to our expanding team.

Who We Are

Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world‑class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.

About the Role

Do you love connecting with people and helping them succeed? Are you known for your ability to truly listen, build rapport, and make clients feel heard and valued? At BIS Safety Software, we believe that client care doesn’t end after onboarding—it evolves into long‑term partnerships grounded in support, insight, and genuine human connection.

We’re looking for a Client Care Specialist to be the voice and ears of our company—ensuring our clients feel supported, understood, and empowered to get the most from our safety software.

This is an in‑person role based in Sherwood Park, Alberta.

Responsibilities

- Lead Quarterly Business Reviews (QBRs) with clients to ensure they’re supported and exploring the full potential of our software.

- Build strategic relationships that drive engagement, trust, and long‑term success.

- Act as a consultant and advocate—listening to client challenges and connecting them with the right internal experts or resources.

- Monitor client account health, flag risks or opportunities, and proactively bring insights back to the team.

- Guide new Network Partners and Corporate clients through their onboarding journey.

- Support internal collaboration across teams to ensure client needs are met with care and efficiency.

- Increase system adoption by educating clients on underused modules or features they may benefit from.

- Be a strong communicator—able to confidently represent our software without needing to be the deepest technical expert.

Qualifications

- Are driven by helping others succeed—not by commissions or quotas.

- Excel at building relationships through thoughtful communication and active listening.

- Have a talent for drawing out client feedback and identifying the “real” issue behind a concern.

- Are incredibly organized, with strong follow‑up habits and attention to detail.

- Love learning new systems and can guide clients through features with ease.

- Have the capacity to manage multiple client relationships, touchpoints, and priorities at once.

- Have experience leading client‑facing check‑ins, training, or support sessions.

Bonus points if you have

- Experience with HubSpot or other CRM platforms.

- A background in customer success, account management, onboarding, or project coordination.

- Worked in software, SaaS, hospitality, training, consulting, or customer service settings.

Salary

$60,000 - $70,000 a year. Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

Why join us

At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

Another key part of our culture is our purposeful avoidance of titles. We don’t use job titles as they don’t reflect the value we place on humility. And we lead with our heart, treating all our customers and team members with integrity and compassion.

We are looking for like‑minded individuals who are interested in growing with us.

In addition, we also offer the following:

- Comprehensive benefits package

- Health spending account

- Growth opportunities

- Flexible working hours

- On‑the‑job training

- Work‑life balance

- Free on‑site parking

- Team Recognition Points

- Social committee

- Fun, open and collaborative environment

We'd love to hear from you

If this describes you, please submit a creative application that is sure to grab our attention.

Visit our Careers Page to learn more.

We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.

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