Territory Manager

What you will do

The Territory Manager is responsible for planning, coordinating, and overseeing installation and service operations across the assigned territory. This role combines tactical coordination of installation activities with leadership responsibilities, aligning execution with strategic top-down guidelines, ensuring operational effectiveness, customer satisfaction, and cost optimization. The role manages assigned field service technicians, installation specialists, and manages subcontractors, while maintaining compliance with safety and licensing standards.

How you will do it

• Monitor team workload and optimize resource planning to meet SLA requirements. Escalate staffing needs within the territory to Regional Manager.

• Ensure completion of training, certifications, and licensing for assigned personnel.

• Coordinate installation schedules and subcontractor resources.

• Supervise stocks in vans within territory, to support first-time fix rates and guided by expected turn rate and defined cost optimization targets.

• Drive alignment with company priorities through active coordination with Sales and Business Operations.

• Develop and mentor team members and subcontractors.

• Ensure compliance with safety standards and installation quality.

• Collect and report installation progress and performance metrics.

• Collaborate with other areas to identify and implement process improvements within territory and according to top-down guidelines.

• Execute customer communications in line with strategic guidelines, through preferred channels (e.g. email, phone, customer portal), and address concerns in a timely manner to sustain high satisfaction levels.

• Reports to Regional Field Operations Manager. Direct reports: 8-12 Field Service Technicians and responsible for developing and maintaining a qualified contractor base to meet all company and customer KPI(s).

• Responsible for approving overtime requests and installation cost overruns up to 500$.

• Support and drive improvements and acts as the first field escalation point within the territory.

• Oversee key operational KPIs within the assigned territory, including SLA attainment, installation performance, margin optimization, customer satisfaction (NPS), and cost control.

• Manages installation and service operations across a defined territory, typically covering 2-3 US states or Canadian provinces (depending on geography and business volume), overseeing an average of approx 600 installations / 3000 services per year and totaling approx $3.5M of annual Revenue.

• Monitor scheduling activities to meet service commitments and resolve escalations promptly.

• Manage installation scope changes, risks and issues for smaller installations; escape those related to larger installations to the assigned Project Manager when applicable.

• Ensure project completion and submission of all required deliverables.

• Oversee permitting and licensing processes and maintain regulatory compliance. Manage required permits and licenses for incoming installations.

• Direct and support assigned field service technicians through administrative approvals and performance management.

• Coordinate site surveys and ensure timely and effective submission of survey date.

• Responsible for developing and maintaining Subcontractors and assigns installation work attending to cost, availability and technical capability; and aligning with current procurement guidelines.

What we look for

Qualifications, Education, and Experience

• A bachelor’s degree in a technical or business-related field is preferred; however, candidates with proven experience will also be considered.

• 7-10 years of field, construction, and management experience.

• Valid provincial/state licenses as required.

Technical Skills

• Advanced computer skills including MS Word, PowerPoint, Excel, and Smart Sheet.

• Strong understanding of construction trade costing models, NEC, and OSHA.

• Ability to manage complex projects and drive solutions.

• Analytics and problem-solving capabilities.

Language Skills

• Proficiency in English (required).

• Desired competency in a second language, Spanish or French.

• Effective communication with diverse audience groups.

• Strong technical writing and presentation skills.

Leadership & Management

• Team building and morale development.

• Team leadership including conflict resolution and change management.

• Strategic agility and organizational planning.

• Mentoring and coaching team members.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

HIRING SALARY RANGE

$92,200 - $123,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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