Manager, People
4 days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
Leadership
- In collaboration with our Sr. Manager, People & HR Analytics, lead and mentor members of the People Team in day-to-day operations fostering an environment that is conducive to a collaborative, high-performance/highly motivated team, quality initiatives and continuous improvement.
Client Group Support
- Act as the key contact to supervisors and managers, providing guidance on HR related questions and handling performance related issues that arise.
- A People team Manager, provide HR Support to a team of 300 Full-time and over 3,000 Part-Time employees.
- Work event times at Rogers Arena, as required.
Employee & Labour Relations
- Investigate and handle to conclusion, what are sometimes complex complaints submitted to the People Department (e.g. harassment, human rights, union grievances etc.).
- In collaboration with the VP, People, administer the collective agreement, labour statutes and company policies, and provide advice to managers as required.
- Support a positive labour environment by building relationships with staff, management and the Union and takes a proactive and positive approach to issue resolution.
- Collaborate with the VP, People in the collective bargaining process, as required.
Recruitment & Selection
- Take a proactive lead in exploring and executing innovative recruitment strategies attracting best-in-class full-time and event staff for Rogers Arena.
- In collaboration with the Team's People Generalists, manage the recruitment function and postings, and coach managers on general recruitment and selection issues.
- Conduct reference checks and draft employment agreements as required.
Special Projects & Assignments
- Oversee the management of immigration applications including Labour Market Impact Assessments (LMIA) for CSE and Toptable employees, ensuring utmost attention and compliance to application process.
- Proactively research, recommend and execute new, competitive and creative human resource programs and initiatives putting priority and urgency on areas requiring special attention.
- Monitor and follow up on medical leaves for employees; work closely with department managers on return-to-work accommodations.
- Work with VP, People to drive the company's internal Diversity, Equity and Inclusion (DEI) initiatives and Respectful Workplace education.
- Administer health & welfare benefits programs.
- Provide support to People Department colleagues on various social and employee engagement activities.
- Provide back-up support to People Department colleagues and complete special projects and/or assignments as assigned by the VP, People.
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- A diploma/degree in Human Resource Management along with a minimum of 5+ years' solid generalist experience in a unionized environment, ideally in a similar industry.
- A strong understanding of all aspects of HR including but not limited to employee & labour relations, training & development, recruitment, immigration, benefits administration.
- In-depth experience in employee relations, labour relations, interpreting and administering Collective Agreements, incident investigations and grievance handling is a must.
- A positive team player with high energy and a strong client service focus.
- Excellent interpersonal and communication skills with an ability to interact effectively with diverse client groups.
- A professional and collaborative approach to working with unions and handling LR issues.
- A strong working knowledge, experience with and interest in using HR data and HR technologies to add value to the role (e.g. business intelligence, social media, MS Office applications etc.).
- Experience with innovative staff recruitment and retention strategies with a high volume, preferably including a large part time workforce.
- A detailed, proactive, inquisitive individual who faces challenges head on with tenacity and determination.
- Brings expertise, energy, enthusiasm and passion to motivate, inspire and connect all employees of the People team.
- Solid interpersonal and communication skills with a demonstrated ability to interact effectively with diverse clients.
- Ability to demonstrate sensitivity, objectivity, confidentiality, good judgment, and professionalism when handling complex HR issues.
- Approaches problem solving in a practical, client-centered manner, always with an urgency to resolve thoroughly and in a timely manner.
- Excellent organizational skills with the ability to handle multiple projects quickly, efficiently and accurately.
- Must be flexible and adaptable to work evening, weekends, and holidays, as necessary, per the game and event calendar and have a passion for an event-based working lifestyle.
- To best support our dynamic sports & entertainment operations, we work 100% at the office/arena and do not offer a remote work arrangement.
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
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