Client Service Specialist, Commercial Banking

Client Service Specialist, Commercial Banking Requisition ID: 239907 Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. The Client Service Specialist (CSS) provides Relationship Managers with support needed to seamlessly service and support new and existing clients with their end‑to‑end banking service needs. Acting as the primary point of contact for our clients, the CSS is responsible for coordinating efforts within internal partners and directly reaching out to clients to accurately collect all key information required for onboarding and end‑to‑end servicing clients with their ongoing day‑to‑day banking needs. The role is specific to servicing all segments in Commercial Banking Distribution. Responsibilities - Resolve client inquiries, educate customers on our processes, and manage expectations around response times. - Deliver quality customer experiences while adhering to our SLAs and escalating as required when outside of the SLAs. - Ensure every client experience is consistent with Scotiabank’s service standards and resolve customer concerns quickly and efficiently, escalating as needed. - Champion a customer‑focused culture to build and deepen relationships with clients and internal partners, leveraging broader Bank relationships, systems, and knowledge. - Support the accurate and timely collection of information directly from clients and from various sources necessary to assess the client’s risk profile to ensure the Bank meets its regulatory and compliance requirements. - Coordinate with various departments to ensure that client accounts are activated promptly and correctly, offering continuous support to clients during the initial stages of and ongoing account usage. - Educate clients on the banking channels that support their business and the tools available for their day‑to‑day banking needs (e.g., cheques, debit cards, branch role, etc.), addressing any issues or questions they may have and ensuring they are fully comfortable with the banking services provided. - Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. - Actively pursue efficient operations in accordance with Scotiabank’s values, its Code of Conduct, and the Global Sales Principles, while ensuring adherence and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. - Champion a high‑performance environment and contribute to an inclusive work environment. Qualifications - College/University degree or equivalent work experience. - 1 to 3 years equivalent work experience in Financial Services (Commercial / Small Business) or related industry. - Excellent communication skills (oral & written); French & English required. - Strong commitment to accuracy, customer focus, and results. - Strong organizational and time‑management skills to balance, coordinate, and prioritize a high volume of concurrent service requests from Clients, Relationship Managers, and business partners. - Strong interpersonal skills. - Strong written and verbal skills with proven ability to engage stakeholders and clients; French is considered an asset. - Strong knowledge of Onboarding, Know Your Customer, and Anti‑Money Laundering processes. - Working knowledge of Microsoft Office applications (e.g., MS Outlook, MS Teams). - A high degree of flexibility to adapt to a wide variety of tasks. Please note that we are open to candidates being based in our Laval, Ste‑Foy, or Montreal Downtown offices. What we are offering - The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development. - A competitive compensation and benefits package. - Internal training to support your career growth and enhance your skills. - An organization committed to making a difference in our communities – for you and our customers. In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere. Location(s): Canada – Quebec: Laval | Canada – Quebec: Montreal | Canada – Quebec: Montreal‑est | Canada – Quebec: Sainte‑foy Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr