Client Service Specialist, Commercial Banking- Laval or Quebec City

Is this role right for you? In this role, you will: Resolution of client inquiries educating customers on our processes and setting/managing expectations around time involved. Delivering quality customer experiences while adhering to our SLAs and escalating as required when outside of the SLAs. Ensuring every client experience is consistent with Scotiabank’s service standards and customer concerns are resolved quickly and efficiently, escalating to the Team Lead, Service  Championing a customer focused culture to build and deepen relationships with clients and internal partners and leverage broader Bank relationships, systems, and knowledge. Supporting the accurate and timely collection of information directly from clients and from various sources necessary to assess the client’s risk profile to ensure the Bank meets its regulatory and compliance requirements  Coordinating with various departments to ensure that client accounts are activated promptly and correctly and offering continuous support to clients during the initial stages of and ongoing account usage.  Educating clients on the banking channels that support their business and the tools available for their day to day banking needs (e.g. cheques, debit cards, branch role etc.) Addressing any issues or questions they may have and ensure they are fully comfortable with the banking services provided. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk Champions a high-performance environment and contributes to an inclusive work environment. Do you have the skills that will enable you to succeed in this role? College/University degree or equivalent work experience 1 to 3 years equivalent work experience in Financial Services (Commercial / Small Business) or related industry  Excellent communication skills (oral & written), French & English is required Strong commitment to accuracy, customer focus and results focus  Strong organizational and time management skills to balance/co-ordinate and prioritize a high volume of concurrent service requests from Clients, Relationship Managers and business partners  Strong interpersonal skills Strong written and verbal skills with proven ability to engage stakeholders and clients. French is considered an asset. Strong knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes  Working knowledge of Microsoft Office applications e.g MS Outlook, MS Teams  A high degree of flexibility to adapt to a wide variety of tasks Please note that we are open to candidates being based in our Laval, Ste-Foy, or Montreal Downtown offices. What we are offering: The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers A rewarding career path with diverse opportunities for professional development A competitive compensation and benefits package Internal training to support your career growth and enhance your skills An organization committed to making a difference in our communities – for you and our customers In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.