Client Service Specialist, Commercial Banking

Client Service Specialist, Commercial Banking 4 days ago - Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Requisition ID: 239907. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Client Service Specialist (CSS) provides Relationship Managers with support needed to seamlessly service and support new and existing clients with their end-to-end banking service needs. Acting as the primary point of contact for our clients, the CSS is responsible for coordinating efforts with internal partners and directly reaching out to clients to accurately collect all key information required for Onboarding and end‑to‑end servicing clients with their ongoing day‑to‑day banking needs. The role is specific to servicing all segments in Commercial Banking Distribution. Responsibilities Resolve client inquiries, educate customers on our processes and set / manage expectations around time involved. Deliver quality customer experiences while adhering to our SLAs and escalating as required when outside of the SLAs. Ensure every client experience is consistent with Scotiabank’s service standards and customer concerns are resolved quickly and efficiently, escalating to the Team Lead, Service. Champion a customer‑focused culture to build and deepen relationships with clients and internal partners and leverage broader bank relationships, systems, and knowledge. Support the accurate and timely collection of information directly from clients and from various sources necessary to assess the client’s risk profile to ensure the bank meets its regulatory and compliance requirements. Coordinate with various departments to ensure that client accounts are activated promptly and correctly and offer continuous support to clients during the initial stages of and ongoing account usage. Educate clients on the banking channels that support their business and the tools available for their day‑to‑day banking needs (e.g., cheques, debit cards, branch roles). Address any issues or questions they may have and ensure they are fully comfortable with the banking services provided. Understand how the bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Actively pursue effective and efficient operations of the respective areas in accordance with Scotiabank’s values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Champions a high‑performance environment and contributes to an inclusive work environment. Qualifications College/University degree or equivalent work experience. 1 to 3 years equivalent work experience in Financial Services (Commercial / Small Business) or related industry. Excellent communication skills (oral & written); French & English is required. Strong commitment to accuracy, customer focus and results focus. Strong organizational and time‑management skills to balance/co‑ordinate and prioritize a high volume of concurrent service requests from clients, Relationship Managers and business partners. Strong interpersonal skills. Strong written and verbal skills with proven ability to engage stakeholders and clients. French is considered an asset. Strong knowledge of Onboarding, Know Your Customer, Anti‑Money Laundering processes. Working knowledge of Microsoft Office applications (e.g., MS Outlook, MS Teams). A high degree of flexibility to adapt to a wide variety of tasks. Benefits The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers. A rewarding career path with diverse opportunities for professional development. A competitive compensation and benefits package. Internal training to support career growth and enhance skills. An organization committed to making a difference in our communities – for you and our customers. Job Details Seniority level: Associate Employment type: Full‑time Job function: Other Industries: Banking Location(s): Canada – Quebec – Laval We are open to candidates being based in our Laval, Ste‑Foy, or Montreal Downtown offices. #J-18808-Ljbffr