Rental Coordinator

The Opportunity The Rental Coordinator is responsible for providing the customer base with long- and short-term rental equipment, from the original quote to final invoice. Works closely with rental sales representatives and customers, as well as current product manufacturers and suppliers. Makes arrangements for the transportation of all rental equipment to customers, prepares quotes and completes rental contracts, and invoices customers. Builds strong relationships with re-renters and suppliers, ensuring product availability is managed effectively and aligned with rental demand. The Role Orders and tracks all rentals, re-rent, rent to purchase, purchases of cable and distribution, generators, and any key components for rental orders input by the rental sales representatives and rental managers; maintains close vigilance on any back order rentals for rental products or components. Builds or enhances relationships with current re-renters and suppliers through regular communication that focuses on current and future demand for rental products and services, as well as any changes in current organizational procedures or policies. Assists rental sales representatives in building customer relationships and enhancing demand for company products and services by handling customer calls, addressing concerns, and providing assistance in resolving issues. Reviews all rental sales orders; opens and prepares necessary documentation and communicates to appropriate departments and staff regarding production/shipping dates. Keeps all sales files current and ensures that all documentation associated with rental orders, including check-ins and outs, are included in the file; reviews all costs associated with rental sales orders and communicates any anomalies to the rental sales representatives or immediate manager. Works closely with local management team to review issues and opportunities relating to rental coordination policies and procedures. Communicates rental order requirements to all internal departments and ensures each department has the necessary documentation to process the rental order, including work orders, parts pick lists, and product allocation. Stays current on any product or service changes that could impact rental rates pricing, availability, or products suitability; communicates any changes to rental sales representatives and/or appropriate internal departments. The Candidate Post-secondary education and/or relevant work experience. Solid written communication skills with the ability to compose internal reports and presentations. Advanced verbal communication skills with the ability to conduct presentations, negotiate with external stakeholders and resolve customer service issues. Proficient with computers including Microsoft Office. Proven ability to work effectively with others. The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Recognition program where points are earned for merchandise or gift certificates, plus cash awards. Company matched pension plan Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.