2025-02-25) Business Analyst

3 weeks ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time
Job Title: Business Analyst - IT Support Management

A successful candidate should have strong experience in working with ITIL Service Management processes. As a key member of the team, you will be responsible for analyzing business needs and developing solutions to improve efficiency and effectiveness.

Key Responsibilities:
  • Utilize computerized quantitative and analytical tools (e.g., data modeling, workflows, and business process analysis) and MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.)
  • Develop and implement process improvement frameworks including LEAN
  • Manage and lead operations readiness to support the transition of projects to operations; project management experience preferred

Requirements:
- Experience with ITIL V3 Intermediate (Service Design, Service Transition, and Service Operations module) or ITIL V4
- Certification in LEAN or equivalent experience in process improvement and optimization initiatives an asset

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