2025-02-25) Business Analyst
3 weeks ago
A successful candidate should have strong experience in working with ITIL Service Management processes. As a key member of the team, you will be responsible for analyzing business needs and developing solutions to improve efficiency and effectiveness.
Key Responsibilities:
- Utilize computerized quantitative and analytical tools (e.g., data modeling, workflows, and business process analysis) and MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.)
- Develop and implement process improvement frameworks including LEAN
- Manage and lead operations readiness to support the transition of projects to operations; project management experience preferred
Requirements:
- Experience with ITIL V3 Intermediate (Service Design, Service Transition, and Service Operations module) or ITIL V4
- Certification in LEAN or equivalent experience in process improvement and optimization initiatives an asset
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