Inside Sales Representative, Pacific Region| Représentant(e) aux ventes, région du Pacifique

Overview

Esri Canada has an exceptional opportunity for an Inside Sales Representative to join our Inside Sales team. Reporting to the Manager, Inside Sales, the person in this role will also work closely with the Regional Manager and Account Managers in the Pacific / Prairies Regions supporting sales and ensuring positive relationships with Esri Canada clients. This role will be based remotely in the Pacific region (Vancouver, Victoria, Kelowna).

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team

Responsibilities

- Responding to telephone/fax/e-mail inquiries related to product or offered services
- Directing requests regarding maintenance, customer service, or technical support to the appropriate teams. Participate as requested by the Customer Care team on maintenance renewal efforts
- Proactively reach out to all assigned Accounts in the CRM on a regular basis to assess their current and future needs and to respond to them in a prompt, accurate manner. Provide post-sales follow ups with customers
- Generate leads, or qualify incoming leads from Marketing, and either forward to Sales or follow up as appropriate. Follow up with clients for initial discovery after marketing seminars or webcasts or conferences
- Promote, quote, and sell Esri products, services and training and/or 3rd party products offered by Esri Canada to the Esri Canada client base as appropriate
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the corporate CRM system.
- Work with Regional Manager/Marketing on various client campaigns and target marketing
- Contact customers to promote trainings, marketing events, and user conferences when required
- Act as a backup for the other Inside Sales representative
- Coordinate pre-order processing including sending customers required sales order documents

What you bring to the team

- University/College degree in GIS, Geography, Business & Commerce or related areas
- Minimum 1 year’s experience in Sales or Consulting
- Good verbal and written communication skills in English
- Strong interpersonal skills and positive attitude
- Computer skills: Knowledge of GIS
- Familiar with entire suite of MS Office
- Customer focused
- Self-motivated / initiative
- Competitive, problem solver with a get it done type attitude
- Eagerness to learn and technical aptitude a must
- Able to work both independently and as part of a team
- Able to work well under pressure in order to meet tight deadlines

Bonus points for this position

- Familiarity with customer relationship management software (Salesforce)
- Understanding of software sales agreements / policies
- Understanding of Marketing and GIS business

What Esri Canada offers you

We prioritize our employees’ well-being and work-life balance. Our benefits include:

- Work from Home or hybrid work
- Generous Paid Time-Off: up to 6 weeks of time off per year, including:

- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Time
- Winterholiday office closure

- Comprehensive health benefits plan
- RRSP match increasing with years of service
- Training and development programs for professional growth
- Company perks including discounts on gym memberships, technology purchases and more
- Company-sponsored events and social activities
- Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more

Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions.

How to apply

Ready to join our amazing team? Submit your resume today

Note: The following paragraph about culture and recruitment has been streamlined for clarity and does not alter the content intent.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.

#J-18808-Ljbffr