Vice President, Quality and Safety

Job Summary

Fraser Health is seeking a visionary Vice President, Quality and Safety to define and drive excellence in care, safety, and experience across one of Canada’s largest and most complex health systems. Reporting to the President & CEO and serving on the Executive Leadership Team, this role sets the strategic direction for how care is delivered, experienced, and continuously improved across hospitals, community services, and the broader system.

The portfolio spans Quality and Safety, Clinical Quality, Professional Practice (Nursing and Allied Health), Research, and Learning, providing a platform to embed improvement in science and evidence‑based practices throughout Fraser Health. This leader ensures quality, safety, and patient experience while fostering team collaboration, learning culture, and innovation.

The ideal candidate brings experience from health care or other sectors with high‑stakes quality and safety environments, leading with clear quality vision across diverse services and operations.

Detailed Overview

Reporting to the President & CEO, the Vice President is a member of the Executive Team and the Clinical Operations Committee, and is jointly accountable for the attainment of Fraser Health’s operating strategies and priorities. The Vice President provides Senior Executive leadership to the Professional Practice, Quality and Learning portfolio to ensure the journey through our health care system is both high quality and seamless for patients/clients/residents and their families. The Vice President provides leadership, direction and guidance to team members in the portfolio’s of Professional Practice, Quality and Patient Safety, Research, and Learning.

Responsibilities

1. Participate as a member of the Executive Team and the Clinical Operations Committee, holding accountability to provide strategy and leadership for Fraser Health to achieve goals and outcomes of the Strategic Operating Plan, Fraser Health priorities and long‑range needs.

2. Oversee and ensure programs and services are designed, integrated, operated and the results measured and reported in terms of efficiency, effectiveness and attainment of outcome goals and the provision of Seamless Care. Liaise with colleagues to ensure seamless integration of strategies, operations and policies. Report on performance of clinical programs, acute care sites and broader community needs.

3. Work in partnership with members of the Executive Team, the Clinical Operations Committee and leaders across Fraser Health to lead and communicate strategies, operational plans and policies.

4. Oversee and lead Fraser Health's initiatives increasing patient experience by working with leaders to identify tactics and tools, leadership, partnerships and infrastructure, and policies to create and sustain an environment supporting patient‑centeredness.

5. Provide leadership to build awareness, teamwork and engagement that maximizes the success of Fraser Health’s services, operations and its people. Ensure high standards of practice are set and maintained for programs and operations.

6. Develop an organizational structure, human resources and financial plan, program and performance objectives to support attainment of current and long‑range strategies and operational requirements. Develop and oversee, in conjunction with the Executive Team, Clinical Operations Committee and portfolio and program leadership, capital and operating budget plans. Assess and evaluate and make decisions on the allocation of financial and human resources to maximize the provisions of services within the approved financial mandate.

7. Provide oversight and leadership in the areas of clinical support and support programs/services to support Fraser Health clinical services. Oversee the planning, implementation and review of assigned clinical programs and services. Review services in terms of seamless systems integration, quality, standardization or practice and care, safety and positive health outcomes.

8. Oversee and lead Fraser Health’s focus on patient experience by working with leaders to identify tactics and tools, leadership, partnerships and infrastructure, and policies to create and sustain an environment supporting patient‑centeredness.

9. Develop alliances with universities and colleges in relation to Professional Practice education and clinical standards. Provide senior leadership to advance standards of practice for health science and nursing professionals. Make recommendations to adjust clinical practice and standards to ensure compliance and positive impact on health services through ethical decision‑making.

Qualifications

QUALIFICATIONS:

- Master’s Degree in Health, Business Administration or a related field.

- Fifteen (15) years or more of recent, related experience including senior leadership at a complex health organization involving development, implementation and evaluation of complex service delivery systems.

COMPETENCIES:

- Proven ability to build a shared sense of purpose with clear priorities and expectations.

- Invests in team growth and development, and makes an honest effort to see, hear, and value all perspectives.

- Takes smart risks to find new solutions and has the ability to make tough decisions when needed for meaningful impact.

Professional/Technical Capabilities

- Comprehensive knowledge of current healthcare policies, issues, trends, government directives, legislation, public policies, and issues related to patient care.

- Knowledge of utilization management strategies and programs.

- Knowledge of structures and leadership roles to support patient‑centeredness frameworks.

- Demonstrated ability to build collaborative working relationships, including integration of teams, and to communicate in a manner that is clear, compelling, and credible.

- Demonstrated experience in knowledge management initiatives that includes the identification of people and cultural issues and experience in shaping an organizational environment that values an individual’s knowledge.

- An understanding of the United Nations Declaration on the Rights of Indigenous Peoples Act and Declaration on the Declaration Rights of Indigenous Peoples Act.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People—those we care for and those who care for them—are at the heart of everything we do. Our hospital and community‑based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

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