Service Desk Analyst

2 weeks ago

Peterborough, Canada Taylor Rose TTKW Limited Full time

Service Desk Analyst (6 Month Fixed Contract)

Reference JTDSDA

Location Peterborough

Responsibilities

- Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner.

- Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users.

- Working to agreed processes, procedures, service levels and guidelines to deliver an efficient service to end users

- Answering telephone calls from end users in a courteous and professional manner

- Maintaining and supporting PCs, laptops and telephony system.

- Supporting and troubleshooting core software products including Microsoft 365, Active Directory, Citrix and case management systems

- Undertaking Starters, Leavers, and User account updates and administration in accordance with agreed processes.

- Providing advice and guidance to end users on IT-related matters.

Qualifications

- Microsoft 365, Active Directory and Citrix desktop administration

- Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine

- Ability to troubleshoot common hardware and software issues and find solutions

- Ability to meet deadlines and adjust to changing priorities

- Ability to quickly gain new skills and knowledge when faced with new challenges

- Ability to work independently as well as part of the Service Desk team

- Ability to work well under pressure

- Excellent verbal and written communication

Company Core Values

- Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be

- Integrate: Bring together people and systems into a cohesive force

- Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

- Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

Equality and diversity monitoring form

This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.

To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process.

Age

Sexual orientation

Religious Beliefs

Ethnic orientation

This form collects your personal data to create an application for a role this data is then stored for possible future roles, Your data will not be used for any other purpose or given to any other third parties. See our Privacy policy for more information on how we protect and manage your submitted data.

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