Service Desk Analyst
1 week ago
Service Desk Analyst (6 Month Fixed Contract) Reference JTDSDA Location Peterborough Responsibilities Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. Working to agreed processes, procedures, service levels and guidelines to deliver an efficient service to end users Answering telephone calls from end users in a courteous and professional manner Maintaining and supporting PCs, laptops and telephony system. Supporting and troubleshooting core software products including Microsoft 365, Active Directory, Citrix and case management systems Undertaking Starters, Leavers, and User account updates and administration in accordance with agreed processes. Providing advice and guidance to end users on IT-related matters. Qualifications Microsoft 365, Active Directory and Citrix desktop administration Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine Ability to troubleshoot common hardware and software issues and find solutions Ability to meet deadlines and adjust to changing priorities Ability to quickly gain new skills and knowledge when faced with new challenges Ability to work independently as well as part of the Service Desk team Ability to work well under pressure Excellent verbal and written communication Company Core Values Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be Integrate: Bring together people and systems into a cohesive force Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage Equality and diversity monitoring form This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin. To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process. Age Sexual orientation Religious Beliefs Ethnic orientation This form collects your personal data to create an application for a role this data is then stored for possible future roles, Your data will not be used for any other purpose or given to any other third parties. See our Privacy policy for more information on how we protect and manage your submitted data. #J-18808-Ljbffr
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Help Desk Analyst
3 days ago
Peterborough, Canada Kawartha Credit Union Full time**Help Desk Analyst (Permanent, Full-Time)** **Location**:Peterborough, ON (Hybrid Work Arrangement) **Hours**:Monday to Friday, 40 hours per week **Rate of Pay**: $932.78 - $1,097.38 **As a Help Desk Analyst, you will**: - Contribute to the success of Kawartha by providing service excellence - Responsible for responding to, monitoring and escalating...
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Dynamic Service Desk Analyst
1 week ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeA technology firm in Peterborough is seeking a Service Desk Analyst for a 3-month fixed contract. The role involves managing incidents and requests, troubleshooting core software products, and providing support to end users. The ideal candidate should have skills in Microsoft 365, Active Directory, and Citrix, along with strong communication abilities. This...
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Dynamic Service Desk Analyst
2 weeks ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeA technology firm in Peterborough is seeking a Service Desk Analyst for a 3-month fixed contract. The role involves managing incidents and requests, troubleshooting core software products, and providing support to end users. The ideal candidate should have skills in Microsoft 365, Active Directory, and Citrix, along with strong communication abilities. This...
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Service Desk Analyst
2 weeks ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeService Desk Analyst (6 Month Fixed Contract) Reference JTDSDA Location Peterborough Responsibilities - Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. - Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. - Working to agreed processes,...
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Service Desk Analyst
2 weeks ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeService Desk Analyst (3 Month Fixed Contract) Reference JTDSDA2 Location Peterborough Responsibilities - Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. - Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. - Working to agreed processes,...
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Service Desk Analyst
1 week ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeService Desk Analyst (3 Month Fixed Contract) Reference JTDSDA2 Location Peterborough Responsibilities Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. Working to agreed processes, procedures,...
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Service Desk Analyst
3 weeks ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeThis role involves but is not limited to: · Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. · Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. · Working to agreed processes, procedures, service levels and guidelines to deliver an...
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Service Desk Analyst
2 weeks ago
Peterborough, Canada Taylor Rose TTKW Limited Full timeThis role involves but is not limited to:· Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner.· Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users.· Working to agreed processes, procedures, service levels and guidelines to deliver an efficient...
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Service Desk Analyst
2 weeks ago
Peterborough, Canada Flexjet Full time**Overview** - **Please note, the shift requirement of this position is Monday-Friday 6:30am-3:30pm EST.** **Responsibilities** - Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes. - Document issues found...
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Front Desk Supervisor
1 week ago
Peterborough, Canada Comfort Hotel & Suites Full timeWe are looking for a leader for our Front Desk team at the hotel. This person will be responsible for the training and follow up of all front desk employees. The front desk supervisor works closely with the General Manager to write policy and procedure, communicate with the team about changes and new initiatives. This person writes the front desk schedule...
