Only 24h Left) Analyst Wholesale Technical Support

4 weeks ago


Mississauga, Ontario, Canada Jace Holdings Ltd. Full time
Analyst Wholesale Technical Support (6 month contract)

Requisition ID: 187827
Career Group: Corporate Office Careers
Job Category: Wholesale Operations
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Alberta; Nova Scotia; Ontario
City: Stellarton, Halifax, Mississauga, Calgary

Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

The Wholesale Technical Support Analyst provides excellent customer service through technical support to our Wholesale customers across the country. The Wholesale Technical Support Analyst must also collaborate with other IT departments in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer service levels.

Here's where you'll be focusing:

In this fast-paced role you will:

- Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
- Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
- Provide excellent customer service through technical support in a timely, efficient manner
- Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
- Execute the communication protocol during major, critical and high priority incidents
- Ensure that all incidents and requests meet quality standards
- Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
- Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
- Remain current on technology changes and all changes to the Wholesale business model
- Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)

What you have to offer:

- An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience
- Knowledge and experience with MS Access programming is an asset.
- Experience with troubleshooting principles, methodologies, and issue resolution techniques
- Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis
- SAP and Salesforce knowledge not required but an asset
- Retail IT investigation experience is valuable
- Bilingual is an asset

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

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